Xbox app blocks game audio during chat

crazyjbird44 · Mar 4, 2019

When I join a friends party using the Windows 10 Xbox app, audio from other applications including my game are muted, but when I quit the party it goes back to normal. This makes it very hard to game and talk to friends on Xbox at the same time as my game
audio is completely gone. Any help would be much appreciated.

:)

crazyjbird44

Thanks for your and the rest of the Xbox team. I will consider buying a controller and headset

XBF Nestor S

Hey there Jbird thanks for keeping in touch.

We apologize for this inconvenience however we would like to suggest looking into our

Xbox Accessories App since it has a volume section. Give it a shot and let us know how it goes!

XBF Crystal P

Hey there crazyjbird44!

Thank you for letting us know about the issue. We'll be locking the thread. If you ever require any help with any
other issues please feel free to come back to the Xbox Forums for further assistance.
For those reading this thread and if the troubleshooting steps listed above didn't help resolve the issue, please feel free to create a new thread asking for assistance.

Thank you and have a great day.

XBF Diego M

Hi crazyjbird44,

I believe this is due to how the Xbox app audio is designed in that I think it prioritizes audio from the party chat when it's open and not from your applications in the background because your party audio device (your wireless headset and mic) is connecting
to the app itself and not through a controller. I think that if the audio goes through a controller, that you'll be able to hear the party chat along with the game audio at the same time.

I couldn't find anything in the Xbox app settings to get what you want without needing a controller but I'm not sure if there is anything in your Windows audio settings that can solve this problem. You can always go in there and check if there are any relevant
settings.

I recommend getting a controller and a gaming headset designed for Xbox One that has a headset adapter for the best gaming experience using the Xbox app on Windows 10

crazyjbird44

Hello ,

Thank you for keeping us updated. We recommend making sure
Windows 10 is up to date. Also, what is the NAT type of the Xbox application? We will provide steps on how to locate the NAT type. Be sure to let us know the results!

Launch the Xbox app and sign in

Click the gear icon (Settings) on the left side of the application

Select Network

Hi, thanks for the response, my NAT is open. I am currently downloading the latest windows update so well see how that goes.

Xbox app blocks game audio during chat