Xbox App - black screen when trying to connect to console.

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

On your console;

- Open the Xbox Guide by pressing the guide button on the controller and select Settings.

- Select Network Settings.

- Select Advanced Settings.

- Under Change Settings select Alternate MAC Address.

- Select Clear.

- Allow the console to restart when prompted.

- Go to Profile & system > Settings > Devices & connections > Remote features.

- Select the Enable remote features checkbox.

- Under Power mode, select Instant-on.

- Then Restart your Console and try again.

Good day!



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Thank you for your understanding.


Respectfully,



Microsoft Moderator

Hello Charles Owino,



Hope you are doing well. Thanks for posting to the Microsoft Community.



First, I would like to offer our deepest apologies for the lack of a timely response to your question. We suffered some unexpected staffing issues over the holidays and clearly we let you down.



Can you please let us know if you still need assistance with this, or if you already solved it through another path? Again, our apologies, and thank you for your understanding as we try to catch up.



We look forward to your reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community

hi josef
i've tried to remove the app and install it and i've tried to make sure that my console is available to connect with other devices and nothing change

but a good thing that if ive try to connect the console with the phone app its work preaty good but on my pc dose not working it giving me a black screen just when i try to connect

Hi Pirate,

Thanks for coming to the forums with your issue. We understand there is a black screen when you start your console. You can try out the

guide for black screen. Try this out and let us know how it goes.

Thanks,

Brad