xbox app asking me to buy a game i already bought.

Hello, Liamtzs. I’m Arturo, and I’ll be glad to provide assistance with your inquiry today.

Please review if the base game of Forza Horizon 4 appears in your Microsoft account order history with status completed.

https://account.microsoft.com/billing/orders

Make sure to select “all available” in the “ordered within” filter.

In addition to that, it is important to note that having achievements or playtime in a game is not proof of ownership because we can game share with our friends or access to a title via Game Pass.

Thanks for your attention,

Arturo.

Note: Please refrain from sharing personal information, including an email address or order numbers, in case you find this transaction. As community users, we are not able to enter or check your account information, and everything we comment can be seen by anyone on the internet.

Now, when I put the disc in, I am asked ''do you own this game'' before being directed to the Xbox store to BUY IT! This is really the worst gaming experience I have ever had, not only can I not play the game, Microsoft as asking me to buy a game I have
already bought.

Thanks for the replies chaps but I guess its time to pack up the Xbox one and try to get a refund, playing a game shouldn't take over 24 and then ask you to buy something you already bought, I have signed into my friends Xbox one and it works perfectly,
with the disc so it isn't that.

Sigh.....waste of time.

Hi, Anonymous_268! Thank you for reaching out.
I'm AJ, an Independent Advisor for the Xbox Community.
I'm sorry to hear you are experiencing issues playing CoD: Cold War.

Would you mind giving these a try? If possible, please try them in this specific order.

- Eject your disc.
- Press and hold your console's power button until it shuts down.
- Unplug your console for 5 minutes.
- Turn your console on
- Insert your disc.
- Try launching the game.

_______________

- Launch the Cold War.
- Without quitting the game, go to My Games & Apps > CoD: Cold War > Manage Game & add-ons > Saved data > Reserved Space > Delete Reserved Space.
- Try launching the game again

_______________

- Go to Settings > System > Updates, and check if there are any pending updates for your console.
- Go to My Games & Apps > CoD: Cold War > Manage Game & add-ons > Updates. If there are any pending updates for the game, apply them.
- Go to My Games & Apps > CoD: Cold War > Manage Game & add-ons > Manage installation and check if all available content packs are installed.

* If you have any bonus content packs for DLC content like in-game cosmetics or currency, please uninstall them temporarily so only the base game and the content packs are installed.
- Restart your console and launch the game again.

Please let me know if these work, I'll be looking forward to your reply.
Best regards.

It says that I don't need to download it (that is already in the game) but when I enter into the game, it asks me if I want to buy the pack of complements(I bought the premium edition)

I've already bought an account but its still asking me to buy one