Xbox app and xbox.com messages won't load

My Xbox.com messages won't load, and my XBox app won't open at all, however smartglass works. I don't have this issue when using a different account. Could it be to do with the number of messages I have? I have a lot from last year, so should I delete them
all?

Also, how long do messages stay before expiring now?

:)

 

Messages on Xbox app aren't loading for two days now, Xbox.com website for going on two months now

Also, as stated before, I can send messages on my Xbox One just fine.

This morning I logged into the Xbox app with a separate gamertag, and the messages won't load on that gamertag either.

I then logged into that separate gamertag and went to Xbox.com, and the messages loaded.

Hot. Mess.

 

Messages on Xbox app aren't loading for two days now, Xbox.com website for going on two months now

I have gone through all of these steps as well and my phone app is now worthless. According to the ratings on the store, many others are having the same issue. It all started with the 4/13 app update.

 

Hi there!

Sorry to hear your messages aren't loading. Have you tried
power cycling your Xbox One, as well as restarting your router / modem? Your messages should expire about 30 days after you receive them, so you shouldn't have to worry about deleting them unless you want to.

Let us know how that goes and if it gets resolved!

 

The next time you answer a post, I would request you to bother to actually read the question. I have explained that the problem is on the app and the website, not the console. Also, messages no longer expire after 30 days, which I explained in the post.
Do you literally disregard everything I said?

 

Hey there -

Apologies for any miscommunication. I'd like to collect a bit more information from you. When you try to load your messages on Xbox.com, do you receive any particular error message or does the page just repeatedly fail to load? And regarding your Xbox App,
I assume you are referring to the Windows 10 PC App, correct? If you go your PC's settings, click on
System, select Apps & features on the left, search for the Xbox App, click
More, then go ahead and Reset the app. Then try loading it up again and see what happens. You can also search the store for the "Xbox Beta App" and try that.

Since you say your smartglass app works, is this on iOS or Android? And you are referring to the Xbox 360 Xbox App, correct? If you're on an Android phone, you can search the Google Play store for the same Xbox Beta App and try to access your messages through
that.

Keep us posted so we can troubleshoot.

 

I didn't find a reset button but I uninstalled and reinstalled and xbox smartglass works now, thank you. It all looks very different, was there an update? Perhaps the update glitched out. As for the xbox.com messages, it simply says 'an error has occured,
please try again later' after attempting to load.

 

Oh no, now the app has gone back to how it was before, this is weird.

 

Weird! Also, hello good sir! Long time no see!

For the Xbox App, can you post a screenshot of that for us for what it looks like now? We want to make sure that everything is looking as it should be to ensure we aren't going to run into further issues with that.

As for the messaging issue on xbox.com, we are currently aware of the situation and are actively investigating it. In fact, this account of mine is currently running into the same issue. The teams looking into this need some information that might be difficult
to obtain, but we're hoping you can help us out to provide it to the investigating team. I'll provide a screenshot of what we're looking for so it can help you out.

1. Sign in to xbox.com in Chrome.
2. Hit F12 on your keyboard before loading your messages.
3. Load your messages on the same page the device toolbar popped up.
4. Click Network in the top options (see screenshot if unsure).
5. The failure should be at the bottom of everything running, and highlighted in red. Mine starts with GetUserPresences and it should be the same for you.
6. If you don't see the failure, there's a search box under the red dot where you can type in the phrase bolded above.
7. Click on that failure. It should pull another window up with more information.
8. Scroll down the General section a little bit to see the 503 error that should be there.
9. Screenshot that.
10. Scroll down just a little bit to see the first Response Headers section.
11. Screenshot that. One screenshot is best, but totally understand if you do separate ones.

Hopefully my screenshot helps you out with determining what all you need. Do not hesitate to let us know if you are unable to gather this because this is something that we will want to let the investigating team know. Thanks so much for your assistance here!

 

Hey, red!

I wanted to let you know that this should be resolved now. You will need to clear the cache out of the browsers that you were using for your account, and then try again.

If you are still running into the error, please post back the exact steps that you are following to get the error. The engineers working on this are requesting that information.

I appreciate your patience on this! I look forward to your results.

 

omg TY TY TY it works now

 

Im
Having The Same Problem But With The Group Messages Using Safari (As I Have An iPhone 6s) It Wont let me delete or leave the chat