Xbox app and Xbox 1 aren't connecting

So, I'm trying to connect my Dell Inspiron 15 7567 laptop up to my Xbox 1 with the xbox app. I've already looked through the xbox settings and it should allow for connections from other devices, and the xbox and my computer are all up to date, but they won't
connect. We are on the same wifi (the 2 and 5 GHz are seperated already) and I am signed in on the console, yet my computer won't recognize the xbox 1. The console is on, the app is open on my computer, but it won't connect. I also tried connecting using the
IP address (I tried all 3 presented because I wasn't sure which one to use), but the app keeps saying it can't find the xbox with the IP provided. I tried shutting down and turning back on the computer to see if the app was just being wonky, but that didn't
work either. I can't connect to the xbox at all. Please help

:)

 

Xbox One Smartglass App cannot find my xbox one

Hi All



Hope somebody can help me. As the title suggests i cannot get this app to work

Equipment

1. Xbox One 500gb

2. Router - Virgin Media Super Hub 1

3. Nokia Lumia 630

I cannot got my my phone xbox one smart glass app to find my xbox one.



So far I have tried

1. Reset Router

2. Reboot router (unplug)

3. Reboot xbox one (unplug)

4. Checked using xbox one smart glass app on phone ( tried both regular and beta version).

5. Gone to xbox settings and made sure smartglass access in enabled

6.No fancy stuff set up on router lik VPN, guest networks or isolation mode

7. Typed in I.P address of the xbox one manually

8. switched off celluar on my phone and only connecting via wifi



The xbox one smart glass app works find on my wife's andriod phone and out windows 8.1 desktop. Only the Lumia 630's Xbox 360 smart glass app connect fine too

 

NO Pins!

Same here. Over a week now.

"Your pins aren't available."

"Having trouble connecting?" - No Xbox Market.

 

Hi,

For you to successfully connect the Xbox app on your Windows 10 computer to your Xbox One console, we have to consider different factors. In order for us to acquire a greater understanding of your concern, we need you to provide the following information:

• Have you tried connecting both devices to a different network and check if the same instance occurs?
• Are both devices signed in using the same Microsoft account?
• Have you tried using a different Windows 10 device to connect to your Xbox One console and check if the same instance occurs?

In the meantime, you may refer to the following solutions that you need to perform on each device respectively that can help resolve your concern with connecting the Xbox app on your Windows 10 computer to your Xbox One console:

On your Windows 10 computer

Solution 1: Run the troubleshooter for Windows apps

Check out this
page and follow the prompts on your screen.





Solution 2: Check for updates for apps and games from Windows Store

Click this
link and perform the steps provided.





Solution 3: Check your device for Windows software and driver updates

To check for the latest updates for your Windows 10-based device, perform the instructions provided

here.

Solution 4: Uninstall and reinstall the Xbox app

1. Type Windows Powershell in the search box.
2. Right click Windows Powershell and select Run as administrator.
   
3. Copy and paste the following command: get-appxpackage Microsoft.XboxApp | remove-appxpackage
4. Press Enter.

Restart your Windows 10 device to refresh and sync all changes made. Then, download and install the Xbox app

here and check if it works correctly this time.

On your Xbox One console

Solution 1: Clear Persistent Storage

1. Scroll left on the Home screen to open the Guide.
2. Select Settings.
3. Select All Settings.
4. Select Disc & Blu-Ray.
5. In the Blu-Ray section, select Persistent Storage.
6. Select Clear persistent storage.
7. Restart your Xbox One console and check if the same instance occurs.

Solution 2: Clear MAC Address

1. Scroll left on the Home screen to open the Guide.
2. Select Settings.
3. Select All Settings.
4. Select Network.
5. Select Network settings.
6. Select Advanced settings.
7. Select Alternate MAC address.
8. Select Clear.
9. Select Restart and check if the same instance occurs.

Solution 3: Remove and re-add your Microsoft account on Xbox One

Refer to this link and perform the steps provided. Make sure to restart your Xbox One console before re-adding your Microsoft
account on the Xbox One.

 

I started having similar issues with my windows 10 xbox app and my XB1 not connecting a few days ago. it worked a prior and nothing new in network. both are wire connected, also tried WiFi no go. Xbox 360 can not connect with Smart glass either, Same with
Xbox 1 (using different versions of Xbox SmartGlass. Smartglass gives 0x80030004 error

 

Hi,

Depending on the console that you are using, there are different solutions that we can to help resolve issues with the Xbox SmartGlass. Refer to the following articles below and perform the solutions provided:

• Fix SmartGlass connection and performance issues on mobile devices
• Set up and use SmartGlass on Xbox One

Let us know if anything comes up so we can provide further assistance.

 

I called in for this exact same issue a couple days ago, and AFTER spending 2 hours with a technician doing hard resets, restoring factory settings and messing with static IP's, he finally said "I found the problem sir, it's a service outage on our end."

I don't know why they don't just tell us this right from the start, and tell us to play normally or go outside for a bit rather than wasting hours of time "troubleshooting" a system which isn't working properly due to a software issue.

So yeah, Call in once in a while and ask if they have any idea when the outage will be fixed.