Xbox Android app signs me out of one console and into another

My Gamepass app (Android) is unable to find a default Xbox for me to select so I download games from the app. I have been through all the checks suggested in help e.g. settings with the console and these are correct, along with unin/reinstalls of the app
and sign in/out on my Xbox.

Any other suggestions would be helpful.

It took forever just to get the Xbox Live app for Android. During E3, they said that it's coming for Android, which it the ENTIRE reason I signed up for the BETA. so, I hope they release it for Android soon. I have a Android phone and tablet. Would love
to test this stuff out.

Hello Valentinus,

Thank you for posting in Microsoft Community.

We understand you are having issues with your purchased games not registering as bought on your Android app. We understand how frustrating this can be, especially when you want to take advantage of the Black Friday discounts.

There are a few possible reasons why this issue might be happening. One is that there might be a delay in processing your purchases due to high demand or server issues. Another is that there might be a compatibility problem between the Android app and the games you bought.

However, before jumping to conclusions, I would like to ask you a few questions to better understand your concern.
1. May I know if you purchased the games on Xbox/Microsoft Store?

2. Are you using Xbox App/Cloud when accessing the games on your Android phone?
3. Do you see the purchased games in your Microsoft Order history by going to account.microsoft.com/orders?

In the meantime, I recommend you try the following steps:

1. Sign out of your Xbox account on the Android app and sign back in.

2. Check if the games appear in your Xbox library on a different device, such as a console or PC.

3. If the games appear on a different device, try uninstalling and reinstalling the app on your Android phone.

We hope this helps. We're looking forward to your response.



Sincerely,

I saw you posted in another thread, and that made me think of another step: can you make sure you are already signed into your profile on the Xbox One? You need to be signed in for the Xbox App and console to be able to establish a connection.

Yes. The Xbox I am using is part of the Xbox Preview Program.