Xbox Android app sign in issue

JacoBrill · Nov 29, 2021

Good day

I bought an Xbox S yesterday, and with the setup it asked me to download the Xbox android app and to sign up

I downloaed it, and registerd with my phone number and a gmail account adress. It sent a verification code via sms, that worked fine. But I still havnt received a verification code to my gmail adress. I checked spam folders, everything. Its now basically 14 hours later

In the meantime I completed the setup on the console itself, creating a new microsoft email/username. So my console is completely setup, everything is fine

But I still cannot access the android app? I have uninstalled it, but every time I open it, it asked for the verification code that was sent to the gmail adress (looks like it is linked to my phone number). Same with the gamepass app - it doesnt even give me an option to change username or anything

Please help?

:)

L4c3rd4

Hello dear Gamer, first it's a pleasure to be able to help you today.

My name is Vinicius.

I am a gamer and independent advisor on the XBOX community platform.

Hey JacoBrill, how are you today? Hope you're well.

Both Game Pass app and Xbox app, are in your phone, right?

Ok. So, just to be sure, you don't use the same account on both of your apps that you use on your console? Is a different account?

Also, sometimes, there's a glitch on sending confirmation emails. Could take some time indeed. Yesterday, Microsoft was having an issue sending confirmation numbers via email for those who were trying to recover access to their accounts. Try to use the same Microsoft account on the apps that you use on your console.

RawToastMmm

Hey there!

It sounds like you've exhausted most good troubleshooting steps, and that it is indeed an issue with the app. I haven't heard of issue like this on the Android version of the app.

I know you can sign up for the beta app on Android... I know you'd just like it to work, so have you considered looking into the iOS XBox (beta) app may fix your issue?

You can check to see if Microsoft will let you sign up here for the iOS Xbox Beta app: https://apps.apple.com/us/app/testflight/id899247664

AntelopeKing33

Error 1170000 when signing in to Xbox on any Android device is there any fix to this issue

Try uninstalling the app completely. Then redownload it

kyle_m4496

Hi Tho P. My name is Kyle and I’m an independent advisor.

Are you signing in through the Xbox app for Android? Have you tried deleting and reinstalling the app?

Please also try signing in through the web version on your Android device instead: xbox.com/play

Thanks,
Kyle

Kathy A.

Hello TetroMC,

Thank you for posting in Microsoft Community.

Based on your description, you're experiencing issues with notifications on the Xbox app for Android. Let’s us check on this together and sort this out in timely manner.

There is a possibility that you need to install update to the device or the app. Here are some troubleshooting steps you can try:

1. Make sure that your Android device is connected to the internet and that you have a stable connection.

2. Check if the Xbox app is up to date. You can do this by going to the Google Play Store and checking for any available updates.

3. Ensure that notifications are enabled for the Xbox app on your Android device. You can do this by going to your device's settings, selecting "Apps & notifications," and then selecting the Xbox app. From there, make sure that notifications are turned on.

4. Try signing out of the Xbox app and then signing back in. This can sometimes help refresh the app and resolve any issues with notifications.

If none of these steps work, you may want to try uninstalling and reinstalling the Xbox app on your Android device. If the issue persists, please update us.

Sincerely,

Microsoft Community Moderator

Xbox Android app sign in issue