Xbox Android app sign in issue

Discus and support Xbox Android app sign in issue in XBoX on Windows to solve the problem; Good day I bought an Xbox S yesterday, and with the setup it asked me to download the Xbox android app and to sign up I downloaed it, and registerd... Discussion in 'XBoX on Windows' started by JacoBrill, Nov 29, 2021.

  1. JacoBrill
    JacoBrill Guest

    Xbox Android app sign in issue


    Good day

    I bought an Xbox S yesterday, and with the setup it asked me to download the Xbox android app and to sign up

    I downloaed it, and registerd with my phone number and a gmail account adress. It sent a verification code via sms, that worked fine. But I still havnt received a verification code to my gmail adress. I checked spam folders, everything. Its now basically 14 hours later

    In the meantime I completed the setup on the console itself, creating a new microsoft email/username. So my console is completely setup, everything is fine

    But I still cannot access the android app? I have uninstalled it, but every time I open it, it asked for the verification code that was sent to the gmail adress (looks like it is linked to my phone number). Same with the gamepass app - it doesnt even give me an option to change username or anything

    Please help?

    :)
     
    JacoBrill, Nov 29, 2021
    #1
  2. L4c3rd4 Win User

    Xbox Android app sign in issue

    Hello dear Gamer, first it's a pleasure to be able to help you today.

    My name is Vinicius.

    I am a gamer and independent advisor on the XBOX community platform.

    Hey JacoBrill, how are you today? Hope you're well.

    Both Game Pass app and Xbox app, are in your phone, right?

    Ok. So, just to be sure, you don't use the same account on both of your apps that you use on your console? Is a different account?

    Also, sometimes, there's a glitch on sending confirmation emails. Could take some time indeed. Yesterday, Microsoft was having an issue sending confirmation numbers via email for those who were trying to recover access to their accounts. Try to use the same Microsoft account on the apps that you use on your console.
  3. RawToastMmm Win User

    Xbox on iOS not working properly

    Hey there!

    It sounds like you've exhausted most good troubleshooting steps, and that it is indeed an issue with the app. I haven't heard of issue like this on the Android version of the app.

    I know you can sign up for the beta app on Android... I know you'd just like it to work, so have you considered looking into the iOS XBox (beta) app may fix your issue?

    You can check to see if Microsoft will let you sign up here for the iOS Xbox Beta app: https://apps.apple.com/us/app/testflight/id899247664
  4. AntelopeKing33 Win User

    Microsoft Solitaire Collection on Android

    Error 1170000 when signing in to Xbox on any Android device is there any fix to this issue
    Try uninstalling the app completely. Then redownload it
  5. kyle_m4496 Win User

    Why won’t my xbox cloud let me sign in?

    Hi Tho P. My name is Kyle and I’m an independent advisor.

    Are you signing in through the Xbox app for Android? Have you tried deleting and reinstalling the app?

    Please also try signing in through the web version on your Android device instead: xbox.com/play

    Thanks,
    Kyle
  6. Kathy A. Win User

    I use the Android Xbox app and all notifications are turned on. I still don't get any of them, they only appear on my computer and Xbox One. Help?

    Hello TetroMC,

    Thank you for posting in Microsoft Community.

    Based on your description, you're experiencing issues with notifications on the Xbox app for Android. Let’s us check on this together and sort this out in timely manner.

    There is a possibility that you need to install update to the device or the app. Here are some troubleshooting steps you can try:



    1. Make sure that your Android device is connected to the internet and that you have a stable connection.

    2. Check if the Xbox app is up to date. You can do this by going to the Google Play Store and checking for any available updates.

    3. Ensure that notifications are enabled for the Xbox app on your Android device. You can do this by going to your device's settings, selecting "Apps & notifications," and then selecting the Xbox app. From there, make sure that notifications are turned on.

    4. Try signing out of the Xbox app and then signing back in. This can sometimes help refresh the app and resolve any issues with notifications.



    If none of these steps work, you may want to try uninstalling and reinstalling the Xbox app on your Android device. If the issue persists, please update us.

    Sincerely,



    Microsoft Community Moderator
Thema:

Xbox Android app sign in issue

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