Xbox and Microsoft account help

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I'm afraid that isn't possible.

That's not what I'm trying to do. The current xbox profile is linked to my mom's microsoft account. I don't want to delete that. I just want to transfer the xbox profile/data to another microsoft account which I've been told is not possible by a customer
support rep. This is more of a complaint than it is a question for help. I'm upset that something simple and helpful isn't an option at something as Big as Microsoft.

Hello pamelabosco

Of course it is possible, follow the instructions:

(If you have problems consult the following link):
https://support.xbox.com/help/Account-Profile/manage-account/change-email-sign-in-for-microsoft-account

You can add his grandmother's email address as an alias, but account's cannot change ownership. https://support.xbox.com/en-US/help...nt/change-email-sign-in-for-microsoft-account

Ultimately, the best thing to do would be to create a new account for your son and have you or his grandma have a separate parent account.

Xbox allows you to set up a home Xbox, and any accounts logged into that Xbox can use your gold subscription and owned games.

It's used to allow households to not worry about buying multiple subscriptions or games.

To access your home Xbox settings, select Profile & system > Settings > General > Personalization, and then select My home Xbox. Hope this helped.