Xbox All Access - Unable to redeem the Game Pass Ultimate

Discus and support Xbox All Access - Unable to redeem the Game Pass Ultimate in XBoX on Consoles to solve the problem; Hi everyone ! I just bought an Xbox today with the All Access offer. I just setup the console, everything is going fine and it eventually asks me to... Discussion in 'XBoX on Consoles' started by ThomasBlasto, May 30, 2021.

  1. ThomasBlasto
    ThomasBlasto Guest

    Xbox All Access - Unable to redeem the Game Pass Ultimate


    Hi everyone !

    I just bought an Xbox today with the All Access offer. I just setup the console, everything is going fine and it eventually asks me to redeem the All Access, good.

    However, when I choose to redeem it, it processes my request and it returns me this error.


    Xbox All Access - Unable to redeem the Game Pass Ultimate [​IMG]


    It basically says "Try again. We encountered a problem on our end. It sometimes is helpful to wait a moment".

    By the way, I had the GPU until I finished setting up my Xbox, it then expired.

    I tried multiple things: Rebooting the console, waiting a few hours, removing my account from the console and trying to redeem using the library.

    Googling the error didn't help at all and I don't know what to do anymore.

    I hope my problem is clear enough, i'm French and unsure about my english.

    Thanks for helping me.

    :)
     
    ThomasBlasto, May 30, 2021
    #1
  2. Smwutches Win User

    Existing Game Pass Ultimate and Xbox All Access

    You can add the 24 months of Ultimate to your existing subscription as long as it won't go over 36 months. If it were to go over the 36 months, you would need to wait until you have 12 months or less remaining on your subscription before redeeming the 24
    months of Ultimate.

    https://www.xbox.com/en-US/xbox-all-access#faq

    An Xbox All Access purchase includes 24 months of Xbox Game Pass Ultimate. So, what happens if I have an existing Xbox Game Pass and/or Xbox Live Gold membership when I purchase a console with Xbox All Access?

    If you're already an Xbox Live Gold or Xbox Game Pass member, any days remaining in your membership(s) will be converted to Xbox Game Pass Ultimate at a conversion ratio when you redeem the 24-month Xbox Game Pass Ultimate membership and added to your Xbox
    Game Pass Ultimate membership up to a maximum of 36 months. Xbox Game Pass Ultimate memberships are limited to 36 months.

    If you’re already an Xbox Game Pass Ultimate member, wait until your existing membership has a prepaid balance that is less than 12 months before redeeming the 24-month Ultimate membership through Xbox All Access. You will be unable to redeem with more than
    12 prepaid months of Xbox Game Pass Ultimate.
  3. XBF Houmaidi O Win User

    XBox All Access does included Game Pass Ultimate "code" expire?

    Hello @GeoffRobb!

    The code does not expire. You can add the 24 months of Ultimate to your existing subscription as long as it won't go over 36 months. If it were to go over the 36 months, you would need to wait until you have 12 months or less remaining on your subscription before redeeming the 24 months of Ultimate.

    https://www.xbox.com/en-US/xbox-all-access#faq

    An Xbox All Access purchase includes 24 months of Xbox Game Pass Ultimate. So, what happens if I have an existing Xbox Game Pass and/or Xbox Live Gold membership when I purchase a console with Xbox All Access?

    If you're already an Xbox Live Gold or Xbox Game Pass member, any days remaining in your membership(s) will be converted to Xbox Game Pass Ultimate at a conversion ratio when you redeem the 24-month Xbox Game Pass Ultimate membership and added to your Xbox Game Pass Ultimate membership up to a maximum of 36 months. Xbox Game Pass Ultimate memberships are limited to 36 months.

    If you’re already an Xbox Game Pass Ultimate member, wait until your existing membership has a prepaid balance that is less than 12 months before redeeming the 24-month Ultimate membership through Xbox All Access. You will be unable to redeem with more than 12 prepaid months of Xbox Game Pass Ultimate.
  4. XBF Houmaidi O Win User

    Xbox All Access: 24 month game pass included subscription

    Hello @Qbtova!

    You can add the 24 months of Ultimate to your existing subscription as long as it won't go over 36 months. If it were to go over the 36 months, you would need to wait until you have 12 months or less remaining on your subscription before redeeming the 24 months of Ultimate.

    https://www.xbox.com/en-US/xbox-all-access#faq

    An Xbox All Access purchase includes 24 months of Xbox Game Pass Ultimate. So, what happens if I have an existing Xbox Game Pass and/or Xbox Live Gold membership when I purchase a console with Xbox All Access?

    If you're already an Xbox Live Gold or Xbox Game Pass member, any days remaining in your membership(s) will be converted to Xbox Game Pass Ultimate at a conversion ratio when you redeem the 24-month Xbox Game Pass Ultimate membership and added to your Xbox Game Pass Ultimate membership up to a maximum of 36 months. Xbox Game Pass Ultimate memberships are limited to 36 months.

    If you’re already an Xbox Game Pass Ultimate member, wait until your existing membership has a prepaid balance that is less than 12 months before redeeming the 24-month Ultimate membership through Xbox All Access. You will be unable to redeem with more than 12 prepaid months of Xbox Game Pass Ultimate.
  5. Nursemorph Win User

    bought 2 xbox series x all access consoles for 2 locations but can only add 36 months of ultimate to my account

    You can't gift the GPU subscription from All Access:

    "Your 24-month Xbox Game Pass Ultimate membership is delivered directly to your console during set-up and is available in Settings; no codes required. Must be redeemed on the console purchased in the Bundle"

    https://www.xbox.com/en-GB/legal/XboxAllAccessTerms

    I should mention those are the terms for the UK side of things...I imagine it is the same elsewhere but different countries have different legal stuff

    Edit: The GPU has to be redeemed on the console it is associated with but can be redeemed by any account on that console apparently.

    As to whether it is time-gated: All I could find was this: "If you’re already an Xbox Game Pass Ultimate member, wait until your existing membership has a prepaid balance that is less than 12 months before redeeming the 24-month Xbox Game Pass Ultimate membership through Xbox All Access. You will be unable to redeem with more than 12 prepaid months of Xbox Game Pass Ultimate."

    https://www.xbox.com/en-gb/Xbox-All-Access

    In the FAQs at the bottom of that page
  6. MikeGain42 Win User

    Xbox Game Pass Ultimate - Xbox Series X

    Did a bit more digging in the FAQs, no issues at all for existing Game Pass members (direct quote from FAQ):

    If you're already an Xbox Live Gold or Xbox Game Pass member, any days remaining in your membership(s) will be converted to Xbox Game Pass Ultimate at a conversion ratio when you redeem the 24-month Xbox Game Pass Ultimate
    membership and added to your Ultimate membership up to a maximum of 36 months. Xbox Game Pass Ultimate memberships are limited to 36 months.

    If you’re already an Xbox Game Pass Ultimate member, wait until your existing membership has a prepaid balance that is less than 12 months before redeeming the 24-month Xbox Game Pass Ultimate membership through Xbox All
    Access. You will be unable to redeem with more than 12 prepaid months of Xbox Game Pass Ultimate.

    To check your prepaid balance, go to https://account.microsoft.com/services. Note, once converted to Xbox Game Pass Ultimate, Xbox Live
    Gold and other Game Pass memberships cannot be unconverted. Learn more at www.xbox.com/gamepass.
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Xbox All Access - Unable to redeem the Game Pass Ultimate

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