Xbox Accounts Banned that shouldn't be

Hello Microsoft enforcement, I'm posting on these forums because this is all that I know left to do since my beloved account and my girlfriends account were banned forever. I've been a loyal customer to Xbox since the first xbox has ever came out and have
never had any problems with xbox and have never had to call her research on their word, just a normal consumer playing and enjoying the system. I've paid thousands of dollars throughout my time with Xbox and every penny was spent well because I enjoy xbox,
it is my all time great hobby. Now to get to the other point on why I'm here. My main account and my girlfriends account were banned for a reason that doesn't correlate to us. My brothers Xbox account "Bakin" was permanently banned for solicting in November.
He then went to college and left his xbox due to the fact that he got banned. He gave it to me and I downloaded my account "Just" and my girlfriends account "Gramma". We played for months with no problems, just watching Netflix and playing Halo like we always
do. Then, out of no where as we were watching Netlfix, both of our accounts were permently banned for soliciting as well. I believe and know the reason behind this. It may be because we have the same IP address as my brother did, so the Enforcement team banned
our accounts in addition to his, I'm not sure. We love xbox and know the code of conduct like the back of our hand and would never break these rules. We want to stay with xbox but we need our accounts back that we dearly love and enjoy that we have spent
countless time, money and memories on. In addition to that, we don't want any problems and I don't want to come off rude but we need our hobby back Microsoft Enforcement. We have't done anything wrong to deserve the Ban Hammer. We got banned for Soliciting
when we weren't. My girlfriend doesn't even use her account or even know how to send messages to people and she got banned for soliciting. The console is't banned, I use it everyday, of course not on my beloved main account, just a random silver account to
watch Netflix. We're victims of the circumstance and paid a lot of money for the things on our accounts and are banned and shouldn't. We've already conducted Case Reviews and in the reviews they stated that our accounts were guilty and gave no evidence or
reason on why, just banned us. They were extremely vague and did not show any concern or care at all. Furthermore, them not having a contact number or email and only way to be "Contacted" is through Case Reviews is awful and can't help anyone because there
is no conversation. The customer has no say and cannot explain anything person to a person. On top of that, they only give 500 characters for the customer to get on their knees and plead on why the violation occurred, that is if one even occured and we can't
even reply. This will rid away all gamers and familys. There has to be someone to reach out and let Microsoft know that this ET ( Enforcement Team ) is ruining Xbox and ruining it fast. Taking money from thousands of people who can't afford this happening
to them, including me and for me to have it all taken away for something that I haven't even done and can't even get an explanation is heart breaking. I was excited to buy the new games coming up this year in 2017 and can't even enjoy them. Something needs
to change, I've researched and thousands of people are getting Terminated ( Banned ) for things that shouldn't even be put into consideration. Xbox 360 was perfect, now with Xbox One, gamers are afraid to be their selves with the intent that they might get
banned. People can be banned for 2 weeks/forever just by another party getting all of their friends to report. Ultimately, this system is broken and needs work and they need to unbanned the people who truly haven't done anything or deserve it. It should be
all about the customers but with the ET there is no customer service. They just take and leave good paying customers in the dirt and that is wrong Xbox. My account and my girlfriends account don't deserve to be banned. I just wanna be a happy gamer again.
The Xbox community needs justice.

Accounts: Just, Gramma

:)

 

Shouldn't be banned

The enforcement team isn't on the forums so they will not help you here.

 

Shouldn't be banned

Xbox Enforcement does not use the forums and the only way to get help is through the enforcement website.

You can find out more information about your ban here-
https://enforcement.xbox.com/en-US/enforcement/showenforcementhistory

If you feel that the ban was wrongly imposed, check out-Xbox Enforcement | How Do I to find out more info about case reviews

This FAQ/enforcement myths might also be helpful- Xbox Enforcement | How Do I

 

The enforcement team does not use the forums. If the enforcement team upheld their decision with your case reviews, there is nothing else that can be done.

 

There has to be something that can be done, it takes the click of a button. You and I both know that the XBLET is screwing over thousands of people and its ridiculous. They don't care about any of their customers and something will be done or else they're
going to lose everyone or a mass majority of their customers. Things are getting bad, just research EXLET and you will see the 100's of people who post daily and its outrageous and there's no justice. Someone needs to speak up. I haven't done anything to
deserve it. I can't even get a reason on why I was banned just accused.