Xbox account trouble

EarlessGlue6333 · Oct 22, 2015

I recently started playing b ops 1 again with my friends, however I would like to play on my 4 year old acc but it acts as if someone changed the email on the acc and I cant do anything about it. says there was no profile with the account but I know for
a fact that was the email I created the acc with

:)

Mighty-Lu-Bu · Oct 22, 2015

I mad a mistake trusting someone brought a Xbox one s that wasn't as described as he said.

If he has an account you can find his info and get him in some trouble with the authorities.

Hero ReLoadz · Oct 22, 2015

my account

having trouble signing in to my xbox live account

oOUTSIDERo62 · Oct 23, 2015

Pretty sure you will need to contact phone support for this one. If you can identify that you own the account,(not certain exactly what all is involved with that) they should be able to help you sort things out. 800-4MY-XBOX for the US and Canada.

michaelwebb7

The point is i have all the passwords but do not use the account but its linked to my live , i want to move my live over to my permanent email and then delete the old account and other xbox profile i accidentally created which is hindering me moving it

AridLizard

go to https://beta.support.xbox.com/help/account-profile/manage-account/compromised-account-solution to see if you
can recover the old email address and lock the hacker out.

even if you don't use the email service, it is worth recovering it to protect your Xbox account.

if that doesn't work you can click the Contact us button on that page.

select Family and online safety as the category

select I want to protect my account as the topic

skip the Covid notification

scroll to the bottom of the options and select Request a call or Chat online

Mister Cizl

Hey SoleHarmony8983! Do other accounts sign in successfully on the console? Do you have 2 factor authentication enabled on your account? Additionally, are you using a wired or wireless connection? Post back and let us know!

oOUTSIDERo62

Pretty sure you will need to contact phone support for this one. If you can identify that you own the account,(not certain exactly what all is involved with that) they should be able to help you sort things out. 800-4MY-XBOX for the US and Canada.

michaelwebb7

Also whats more annoying in this day and age you cant even just delete an account? Really? I know theres issues with security but surely thats what questions and mobile numbers confirmation are for ?

Xbox account trouble