Xbox Account stolen from me and MS have been utterly useless at helping me get it back.

Discus and support Xbox Account stolen from me and MS have been utterly useless at helping me get it back. in XBoX on Consoles to solve the problem; Okay so my account was stolen. I figured it was my mistake for being scammed out of the details but my friend persuaded me to contact MS as I have... Discussion in 'XBoX on Consoles' started by AdamAsunder, Dec 15, 2018.

  1. AdamAsunder
    AdamAsunder Guest

    Xbox Account stolen from me and MS have been utterly useless at helping me get it back.


    Okay so my account was stolen. I figured it was my mistake for being scammed out of the details but my friend persuaded me to contact MS as I have hundreds of games tied to the account.

    On three separate occasions I talked to various people across the world and kept hitting a brick wall.

    Firstly I was told because the email tied to the account no longer existed then there was nothing they could do.

    Secondly I was told that because I didn't have an xbox serial number there was nothing to be done.....for an account. My xbox wasn't stolen, I sold it ages ago.

    The second person I spoke two conceded the account had been stolen when he finally agreed to take some of my details I used to set up the account. It was clear that my name wasn't
    [Mod removed personal information] and I hadn't changed my name or moved out of the
    [Mod removed personal information].

    Was anything else done about this? No.

    I have hit a brick wall every time speaking to the goons in their support and I have no idea how to resolve this, if resolution is possible. I can prove I am who I say I am, I can account for purchases made on the account and all the original details yet
    because I don't have a SERIAL NUMBER, there is nothing I can do.

    This is shambolic. A company known for it's shoddy build quality (I went through 4 xbox 360s) and I'm being told that if an account is stolen and I don't have the original hardware I'm
    [Mod Removed – Profanity]! What the actual [Mod Removed – Profanity]

    If anyone here can help me out by pointing me in the right direction I would be eternally grateful.

    In the meantime, if you see a [Mod removed personal information] online. Report him, message abuse at him. He is
    [Mod Removed – Profanity].

    Cheers

    Adam

    :)
     
    AdamAsunder, Dec 15, 2018
    #1
  2. MarianFlamind Win User

    Xbox Account stolen from me and MS have been utterly useless at helping me get it back.

    They’re thieves at Microsoft. They stole me a 1 year xbox live subscription!!!
  3. AdamAsunder Win User

    Xbox Account stolen from me and MS have been utterly useless at helping me get it back.

    Right, firstly it's nothing to do with their accent. It's cause and effect. If you are going round in circles and having to explain the issue over and over then that's on them not me. I'm a chef, I work in kitchens with all sorts of nationalities, that doesn't
    matter. The ability to communicate effectively does. It's not racism, it's pragmatism. Lack of comprehension is a key factor in lack of efficiency. If it's not down to that then it's sheer ineptitude, then that's on them and not me.

    Secondly, the wrong path? I phoned up the only number there seems to be and went down xbox live option and help managing accounts. There is no option for reporting your account as stolen. So once again how exactly is that on me? I took to this message board
    to call out the company rather than to expect any actual results. Managers are noticeable by their absence when phoning, I don't expect anyone with any actual influence checks message boards. I'm surprised it's not all automated by now.

    I have no option but to be patient, that doesn't mean I don't have the right to express my chagrin or to identify there are genuine issues here. Stop telling me to be patient. I've had my account stolen by scum and the support provided by Microsoft is substandard.
    End of.
  4. SW1975 Win User

    Xbox Account stolen from me and MS have been utterly useless at helping me get it back.

    Ive learned that patience is key, as eager as we are to get our stuff back.! Im still waitng, ......

    Good luck with your experience, and may it be more speediant than mine😁
  5. AdamAsunder Win User

    Xbox Account stolen from me and MS have been utterly useless at helping me get it back.

    Well I'm now waiting on a call back, supposedly I will receive one today.

    Luckily I had realised that I had set my mate's xbox as my home xbox once I had sold mine so I managed to give MS the serial number, console id and ip address. Hopefully this means it can be escalated and I can get my damned account back!
  6. AdamAsunder Win User

    Xbox Account stolen from me and MS have been utterly useless at helping me get it back.

    Without sounding like a bigot this is the thing that started to really get to me: It's really hard to deal with complex matters with people whose first language is not English. I wasted over an hour of my time because the support staff wasn't comprehending
    that my email didn't exist so was unrecoverable. Something I had already spent an hour previously the day before coming to with another support member of staff.

    I'm all for multi culturalism but not when it's not appropriate.
Thema:

Xbox Account stolen from me and MS have been utterly useless at helping me get it back.

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