XBOX Account Recovery

I already tried the recovery form. Unfortunately, they changed the email account connected to my Xbox account so I can't progress on the recovery form.

Hey GrasonH

Thank you for taking the to reply to this thread.

When prompted with the option to "secure your account" in the following page that comes up, are you unable to access select any option that reads something like I don't have any of these?

You should have the option to add an new security option to your account, although it may take some time in order for this to take effect, this is in an effort to protect your account.

If you do not see this option, instead try this
link and let us know if this works for you!

Hello ,

Thanks for reaching out to the forums. We understand you have an account issue. If you are able to sign in and change the password. I am not sure why you need to recover the account. To change the password, you need to fully sign in and sometimes verify
the account. We recommend requesting a call from support to assist you as they can look at the information on the account provided can verify.

When you go to Contact Us, follow these steps to request a call from support:

• Step 1 ----click on Contact us
  
• Step 2 ----under what you having trouble with select Subscriptions & billing
  
• Step 3-----under what is the issue I can't redeem a code then hit next
  
  Step 4 ----scroll down to select request a call
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



Hope this helps.

Brad

There is an option to change your password where a link is sent to your email. That's the route I took that didn't require me to fully sign in. After doing this, I'm still asked to "help us secure your account".

Where is the customer service??? This is ridiculous. The suspension has been completed...and is now 2 hours late ..i still cant do anything.

Also, why can't I reach an actual person to talk too when I call the Microsoft Support number?