Xbox account recovery not working

Hello Siuuuuuuu, sorry to hear you're having trouble.

I'm afraid that we would not be able to help with this issue as you've stated you bought the account. Please understand that buying and selling Xbox accounts is forbidden by the terms of Xbox Live and could result in the account and/or console being permanently banned.

Account recovery is plain not working. Called support. Guy was nice. Return call expected in < 3 days. I have (*sigh*) other accounts on other xboxs that work. It has something to do with recovery. Perhaps the new cloud update that is coming?

I have submitted many recovery forms through Microsoft, I am sure that Xbox account recovery is the only way I can possibly get the account back. The recovery forms do not work for me. I am not too sure on what I could do to get the account back.

Thanks, Koby KWan

how does this one rule work - Unauthorized account recovery or usage - as there are alot of people banned for this, is it to do with account recovery to many times or something.

Hello Chandler G,

Thank you for reaching out to the Microsoft Community. My name is Lumie and I'm happy to help.

I'm sorry you're experiencing this problem. I understand how important recovering your account is to you. Unfortunately, the whole system is automated. You cannot use external methods of verification.

Important: The account recovery form can only be used if two-step verification isn't turned on.

If you did not have 2FA active on the account, you will need to try the Account Recovery Form: [https://account.live.com/acsr]

Detailed steps on how to use the Account Recovery Form can be found here: [https://support.microsoft.com/office/b19c02d1-a782-dee6-93c3-dc8113b20c42]

Microsoft takes account security very seriously, that's why Account Recovery is an automated process with no human influence. If you don't have the correct information, you may not be able to get through account verification using the Recovery Form.

I understand you have tried before and been denied, but this does not mean you will always be denied. Please keep trying, the system works on probability, consistency is key! You only need to pass once. =)

The Account Recovery Form requires adequate information to prove that you are the owner of the account. The Account Recovery Process can be a time consuming process, but providing as much info as possible from the start of the process will increase the possibility of being verified by the automated process. You'll need to keep trying until you're verified by Microsoft.

Remember to use a familiar device from which you've frequently accessed your Microsoft account, as well as a familiar location. Microsoft will review your responses and respond within 24 hours. If you are verified, instructions on how to log back into your account will be sent to you, and if you are not verified, you will need to submit the Account Recovery form again. You can do this up to 2 times every 24 hours.

It's important to note that Microsoft Support will not be able to grant you access to your account, you will be sent back to the Account Recovery pages that have been linked above.

If your Microsoft account recovery request was not granted or was unsuccessful, please click the attached link for more information: [https://support.microsoft.com/office/dc56c3e3-dff0-4ed5-8edb-60290eea6b53]

While it might not be the outcome you are looking for, if you’re unsuccessful in recovering your account, then you will need to create a new Microsoft account. You can do that by clicking this link: [https://signup.live.com/]

Let me know if you need more help.

Regards,
Lumie