Xbox account? not sure of the problem

Looks like your console is having trouble connecting to some XBOX Live services. Please check the following articles to make sure everything is OK connection-wise.

Error code 80072ee2

Test XBOX Live connection

If this does not solves your problem I would call Xbox Support. Hope this helps!

are you sure the problem is that the account you're using does not have xbox live gold?

For information about your suspension and to see about submitting a case review, you'll need to go to http://enforcement.xbox.com

Are there any specific offers you're looking for credits from?

In order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time, or you need at least 1 star level in order to receive VIP rebates

If you purchased Horizon 3 on or after December 1, it would count towards the Rewards Story offer. You would need to complete the past and future portions in order to complete the offer and receive credits.

Hello PadulaOblongata,

You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at https://rewards.xbox.com/mymissions/ .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as of July 2014, we do not award Credits for Xbox Live Gold renewals. In September 2015, we made some refinements to the
program. One change that happened was an adjustment of MyVIP purchase thresholds. If you did not reach any MyVIP ranks with your purchases from September 2014-August 31st 2015, you were placed at a default rank. Since you are a zero star member, you do not
get payback Credits on your purchases. You can check your current MyVIP level/progress at (https://rewards.xbox.com/myrewards/).