Xbox account not signing in

On the computer, the game uses the Xbox profile that is signed into the Xbox app, but it can cause issues if the account that is signed into the Microsoft store is different than the one signed into the Xbox app.

So, please check if your Microsoft store account and the Xbox app account are the same and they are your main account. If possible, sign out of both apps, then sign in again.

sign out of the store and xbox apps, sign in to the windows store and xbox app with the account that bought it, download it, then sign out of the store and xbox app and sign back in with your current account.

Hi Fayed,

You can sign in with a different account.

How do I sign in with a different gamertag? What if I want to sign in to the Xbox app or a game with a different Xbox account than the one I originally used to sign in?

• You can sign out of a game or the Xbox app at any time and sign back in with a different gamertag.
  
• Each time you sign in with a different Xbox account, the new account will be stored in the account picker, so that on future sign-ins, you'll only have to select the account from the account picker to quickly sign back in.
• Your sign-in will carry across all Xbox-enabled apps, so if you sign in to a game or the Xbox app with a new account, that account will subsequently be signed in to all other Xbox apps until you sign out and sign back in with a different account.
  

To sign out, go to the Settings screen in the Xbox app. At the top of the General tab, select
Sign out.

There is not a way to remove the account off the Xbox app unless you reinstall th Xbox app.

Here are steps below on how to uninstall and reinstall Xbox app:

1. Click Start, and then type Windows PowerShell on the search box.

2. Right-click, and then select Run as administrator.

3. Type the following command to uninstall Xbox app: Get-AppxPackage
*xboxapp*| Remove-AppxPackage

4. Hit Enter.

Thanks,

Brad

Can you sign into the account on your Xbox?

Is it an Xbox One?

If you can sign into the account on the Xbox One you can look to see what email address is associated with your Xbox profile by signing into the account on your console and going to settings and under the account tab going to the sign in security and passkey
and clicking on that and it will tell you what email is used for signing into that Xbox profile then you would want to make sure that is the email you are using when signing into your account on the website.

quickest and easiest option, create another profile on the laptop and sign in with the xbox account, or open xbox app, click sign out top right and sign in with the xbox account.