Xbox account not linked to my Outlook account

Discus and support Xbox account not linked to my Outlook account in XBoX Accessibility to solve the problem; Hi, I am trying to log into Microsoft to redeem my Xbox reward points. But, it seems this isn't linked properly When I sign into Xbox.com, the... Discussion in 'XBoX Accessibility' started by BananaHead16199, May 13, 2025 at 5:53 PM.

  1. BananaHead16199
    BananaHead16199 Guest

    Xbox account not linked to my Outlook account


    Hi,

    I am trying to log into Microsoft to redeem my Xbox reward points. But, it seems this isn't linked properly

    When I sign into Xbox.com, the rewards balance is incorrect, additionally, when I try to sign in to the Xbox App on my phone, it attempts to create a new Xbox account. This is despite already being signed in on my old phone correctly. Both signed into my Xbox and the Xbox app (on my old phone ), both show this same email address, which is the same I am trying to sign in via Xbox.com, and my new phone

    :)
     
    BananaHead16199, May 13, 2025 at 5:53 PM
    #1
  2. AffectedComet6 Win User

    microsoft solitaire collection/ unable to sign in

    I had the same issue. I eventually signed up for an xbox account and linked it to my outlook account and that seemed to solve the issue. Hope that helps!
  3. SinkableFern Win User

    After yesterday my GT was changed, and the XBOX LIVE doesn't identify my GOLD signature

    I checked my configuration settings on my XBOX and the account of my GOLD signature is linked to my email that use the OUTLOOK extension not hotmail.
  4. RoninhoM2906 Win User

    gifting a purchased game

    Your Xbox account is linked to your Microsoft account, whether it's Hotmail, Outlook, or any other Microsoft service.
  5. StanisławKilanowski Win User

    Changing linked Xbox account

    Hello,

    Do I understand correctly, that after your directions the A1 account will be linked to the newly created Outlook email and not to the primary one for the A2 account (the one with which I created my Microsoft Account)? I'd prefer to keep the original email
    as the primary one and link Xbox Account to it, not to the new Outlook email.

    If so and if there are no other options, please confirm and I'll keep it the way it is and I'll also agree to close the thread.

    If not, I'll try your directions, but kindly please first answer the above.

    What I'm trying to achieve is when I log in to my PC via my Microsoft Account (and my primary email) and for example, turn on the Xbox app, to see my Xbox Account, not the one which is currently linked to that account.

    And vice versa - to log in to my Xbox Live Account using my primary email from A2 (I'd not like to log in with the new Outlook email).

    Best regards,

    Stanisław
  6. AridLizard Win User

    Family members issue

Thema:

Xbox account not linked to my Outlook account

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