Xbox account locked for no reason

Discus and support Xbox account locked for no reason in XBoX Accessibility to solve the problem; I just made a fresh account in order to play Halo Master Chief Collection. However I had to go to the shop and left the game running, when I came back... Discussion in 'XBoX Accessibility' started by Peter Juranek, Jan 8, 2024.

  1. Xbox account locked for no reason


    I just made a fresh account in order to play Halo Master Chief Collection. However I had to go to the shop and left the game running, when I came back I was locked out of my account got for seemingly no reason, all I did was being AFK in Halo Master Chief Collection, I should also clarify that I was playing a singleplayer campaign, not multiplayer, I would understand why if I got banned for being afk in multiplayer but why did I get banned in singleplayer campaign that's ridiculous. Then it required my phone number in order to get my account unlocked which I find very invasive for just playing a singleplayer campaign. Can you explain what did I get locked out for in the first place? I got no email, when I check my suspension history, there are no strikes and no offenses. It seems like Xbox just really wanted my phone number for some reason.

    :)
     
    Peter Juranek, Jan 8, 2024
    #1
  2. Peter Juranek Win User

    Xbox account locked for no reason

    I already unlocked my account but I don't think I broke any rules, I didn't even have the account for long enough to do any harmful activity. Could maybe running the game in Proton compatibility layer trigger it somehow? Maybe me being afk made it think I'm a farming bot or something? I don't understand why do I need account for singleplayer campaign in the first place but whatever.

    Anyway now that I have a phone number assigned, should I be worried that this will happen again or will it be fine now?
  3. Darhyl Amizola Win User

    Xbox account locked for no reason

    Hi Peter! My name is Darhyl and I’d be more than happy to help you with your query.

    I'm sorry you are experiencing this with your Microsoft account.

    According to the official Microsoft website: https://support.microsoft.com/en-us/account-billing/account-has-been-locked-805e8b0d-4141-29b2-7b65-df6ff6c9ce27#:~:text=Microsoft%20accounts%20are%20usually%20locked%20if%20the%20account,Sending%20intentionally%20unwanted%20or%20harmful%20code%20or%20software.">https://support.microsoft.com/en-us/account-billing/account-has-been-locked-805e8b0d-4141-29b2-7b65-df6ff6c9ce27#:~:text=Microsoft%20accounts%20are%20usually%20locked%20if%20the%20account,Sending%20intentionally%20unwanted%20or%20harmful%20code%20or%20software.

    "Microsoft accounts are usually locked if the account holder has violated our Microsoft Services Agreement. Here are some common reasons why accounts are locked, though not all account locks occur for these reasons:

    Malware, phishing, and other harmful activities.

    Microsoft forbids the use of our services for:

    Malware: Sending intentionally unwanted or harmful code or software.
    Phishing: Stealing private information from others by tricking or spoofing them into providing it.
    Interfering with, harming, or spoofing Microsoft networks, services, or other systems.

    Spam

    Spam takes many forms. Don’t use Microsoft networks to send, share, or publish unwanted emails, comments, messages, photos, reviews, or any other content.

    Tips:

    Don’t send unsolicited promotional or commercial content.
    Don’t send content to people you don’t know or to many people at the same time.
    Don’t use programs, scripts, or bots to create Microsoft accounts.
    Don’t spoof or reuse information across multiple accounts when signing up.
    Don’t create or use multiple accounts to violate Microsoft policies.

    To unlock your account, sign in to get a security code:

    https://support.microsoft.com/en-us/account-billing/account-has-been-locked-805e8b0d-4141-29b2-7b65-df6ff6c9ce27#:~:text=Microsoft%20accounts%20are%20usually%20locked%20if%20the%20account,Sending%20intentionally%20unwanted%20or%20harmful%20code%20or%20software.

    Tips:

    You can use any phone number to request the security code.
    The phone number doesn't need to be associated with your account.
    The phone doesn't need to be a smartphone, or connected to the internet, it just needs to be able to receive text messages. "

    If you're unable to unlock your account using the link above, you can submit the account reinstatement form to unlock your account as a last resort:

    https://www.microsoft.com/en-us/concern/AccountReinstatement

    Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

    Best Regards,
    Darhyl
  4. Darhyl Amizola Win User

    Xbox account locked for no reason

    I appreciate the response and I'm glad that you were able to unlock your account!

    That is a possibility, try not to use it to isolate the case but since you're able to secure your account with a phone number and you're confident that you didn't violate any Microsoft Services Agreement, there's nothing to be worried about.

    Best regards,
    Darhyl
  5. XBF Houmaidi O Win User

    Account Locked For No Reason!

    We recommend that you try again, up to two times per day. You may find more information or have remembered something that will help.

    A customer support advocate will not be able to help you beyond what you can do for yourself in the form. To protect your account and its content, advocates are not allowed to change account details or send password reset links.

    You can always create a new account if you’re having trouble with the recovery request and try again later when you remember something new that might help.
  6. Unixea Win User

    Account Locked For No Reason!

    I have tried all of this it is saying i need go to aka.ms/complaincelock? I have filled the fourm out and the reply i got from 2days ago was an automated bot reply but an actually agent!
Thema:

Xbox account locked for no reason

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