Xbox account locked for no reason

Discus and support Xbox account locked for no reason in XBoX Accessibility to solve the problem; I just made a fresh account in order to play Halo Master Chief Collection. However I had to go to the shop and left the game running, when I came back... Discussion in 'XBoX Accessibility' started by Peter Juranek, Jan 8, 2024.

  1. Xbox account locked for no reason


    I just made a fresh account in order to play Halo Master Chief Collection. However I had to go to the shop and left the game running, when I came back I was locked out of my account got for seemingly no reason, all I did was being AFK in Halo Master Chief Collection, I should also clarify that I was playing a singleplayer campaign, not multiplayer, I would understand why if I got banned for being afk in multiplayer but why did I get banned in singleplayer campaign that's ridiculous. Then it required my phone number in order to get my account unlocked which I find very invasive for just playing a singleplayer campaign. Can you explain what did I get locked out for in the first place? I got no email, when I check my suspension history, there are no strikes and no offenses. It seems like Xbox just really wanted my phone number for some reason.

    :)
     
    Peter Juranek, Jan 8, 2024
    #1
  2. Peter Juranek Win User

    Xbox account locked for no reason

    I already unlocked my account but I don't think I broke any rules, I didn't even have the account for long enough to do any harmful activity. Could maybe running the game in Proton compatibility layer trigger it somehow? Maybe me being afk made it think I'm a farming bot or something? I don't understand why do I need account for singleplayer campaign in the first place but whatever.

    Anyway now that I have a phone number assigned, should I be worried that this will happen again or will it be fine now?
  3. Darhyl Amizola Win User

    Xbox account locked for no reason

    Hi Peter! My name is Darhyl and I’d be more than happy to help you with your query.

    I'm sorry you are experiencing this with your Microsoft account.

    According to the official Microsoft website: https://support.microsoft.com/en-us/account-billing/account-has-been-locked-805e8b0d-4141-29b2-7b65-df6ff6c9ce27#:~:text=Microsoft%20accounts%20are%20usually%20locked%20if%20the%20account,Sending%20intentionally%20unwanted%20or%20harmful%20code%20or%20software.">https://support.microsoft.com/en-us/account-billing/account-has-been-locked-805e8b0d-4141-29b2-7b65-df6ff6c9ce27#:~:text=Microsoft%20accounts%20are%20usually%20locked%20if%20the%20account,Sending%20intentionally%20unwanted%20or%20harmful%20code%20or%20software.

    "Microsoft accounts are usually locked if the account holder has violated our Microsoft Services Agreement. Here are some common reasons why accounts are locked, though not all account locks occur for these reasons:

    Malware, phishing, and other harmful activities.

    Microsoft forbids the use of our services for:

    Malware: Sending intentionally unwanted or harmful code or software.
    Phishing: Stealing private information from others by tricking or spoofing them into providing it.
    Interfering with, harming, or spoofing Microsoft networks, services, or other systems.

    Spam

    Spam takes many forms. Don’t use Microsoft networks to send, share, or publish unwanted emails, comments, messages, photos, reviews, or any other content.

    Tips:

    Don’t send unsolicited promotional or commercial content.
    Don’t send content to people you don’t know or to many people at the same time.
    Don’t use programs, scripts, or bots to create Microsoft accounts.
    Don’t spoof or reuse information across multiple accounts when signing up.
    Don’t create or use multiple accounts to violate Microsoft policies.

    To unlock your account, sign in to get a security code:

    https://support.microsoft.com/en-us/account-billing/account-has-been-locked-805e8b0d-4141-29b2-7b65-df6ff6c9ce27#:~:text=Microsoft%20accounts%20are%20usually%20locked%20if%20the%20account,Sending%20intentionally%20unwanted%20or%20harmful%20code%20or%20software.

    Tips:

    You can use any phone number to request the security code.
    The phone number doesn't need to be associated with your account.
    The phone doesn't need to be a smartphone, or connected to the internet, it just needs to be able to receive text messages. "

    If you're unable to unlock your account using the link above, you can submit the account reinstatement form to unlock your account as a last resort:

    https://www.microsoft.com/en-us/concern/AccountReinstatement

    Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

    Best Regards,
    Darhyl
  4. Darhyl Amizola Win User

    Xbox account locked for no reason

    I appreciate the response and I'm glad that you were able to unlock your account!

    That is a possibility, try not to use it to isolate the case but since you're able to secure your account with a phone number and you're confident that you didn't violate any Microsoft Services Agreement, there's nothing to be worried about.

    Best regards,
    Darhyl
  5. XBF Houmaidi O Win User

    Account Locked For No Reason!

    We recommend that you try again, up to two times per day. You may find more information or have remembered something that will help.

    A customer support advocate will not be able to help you beyond what you can do for yourself in the form. To protect your account and its content, advocates are not allowed to change account details or send password reset links.

    You can always create a new account if you’re having trouble with the recovery request and try again later when you remember something new that might help.
  6. Unixea Win User

    Account Locked For No Reason!

    I have tried all of this it is saying i need go to aka.ms/complaincelock? I have filled the fourm out and the reply i got from 2days ago was an automated bot reply but an actually agent!
Thema:

Xbox account locked for no reason

Loading...
  1. Xbox account locked for no reason - Similar Threads - account locked reason

  2. Account locked, "Something went wrong" when requesting a verification code via text

    in XBoX Accessibility
    Account locked, "Something went wrong" when requesting a verification code via text: Bought Minecraft several days ago. Set up a new Microsoft account using a particular email (I'm asking this question from a different, older account). Launcher and game ran fine then. Tried to...
  3. How to get a refund after buying minecraft on a now locked account?

    in XBoX on Windows
    How to get a refund after buying minecraft on a now locked account?: Hello, i recently purchased minecraft the other day, when i tried logging in it says that the account i bought it on is locked for suspicious activity. When I try to appeal it, the phone...
  4. locked account

    in XBoX Accessibility
    locked account: my name is abood and my account was hacked on april 13th and got recovered and my ownership has been proven of the account and they toldme to do the 30 day security information change which i did...
  5. microsoft account keep got locked

    in XBoX Games and Apps
    microsoft account keep got locked: my email keeps getting locked and asks for verification by phone number and when I try to verify with a phone number, they always offer to try another method but it doesn't have another method...
  6. Account microsoft lock

    in XBoX Accessibility
    Account microsoft lock: My microsoft account with the address : *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** have been locked because i lost the password and it's now impossible for me to change it...
  7. How can I lock or recover a hacked microsoft account?

    in XBoX Accessibility
    How can I lock or recover a hacked microsoft account?: My microsoft account and minecraft account got hacked and the email that is set to the microsoft account was changed, when i try to log in it says "microsoft account does not exist". Can I still...
  8. my account get locked for no reason, I cant play my xbox.

    in XBoX Accessibility
    my account get locked for no reason, I cant play my xbox.: On 22-May-24, I try to login to play xbox it show error as below. There is a problem with your Microsoft account. To fix this, sign in to account.live.com from a browser. I try to login in...
  9. Why have I been locked out of my microsoft account for no reason!?!?!?

    in XBoX Accessibility
    Why have I been locked out of my microsoft account for no reason!?!?!?: I recently was locked out of my microsoft soft account for NO REASON last week and haven't been able to play Xbox SINCE. This is very convenient considering I just bought A YEAR SUBRSCRIPTION AND...
  10. Account locked for no reason

    in XBoX Accessibility
    Account locked for no reason: Hi, my main account was locked about 15 days ago and I have not received a response from Microsoft yet. When I tried to sign in, I received a message saying that my account was locked and the...