Xbox account locked and not getting any answers

Discus and support Xbox account locked and not getting any answers in XBoX Accessibility to solve the problem; My Xbox live account was locked due to suspicious activity. I found out on Sunday morning. Since the account is over 16 years old, I never updated the... Discussion in 'XBoX Accessibility' started by Anthony Fancher, May 13, 2025 at 6:42 PM.

  1. Xbox account locked and not getting any answers


    My Xbox live account was locked due to suspicious activity. I found out on Sunday morning. Since the account is over 16 years old, I never updated the email address. The email address (yahoo) has been deactivated and is no longer available. I tried getting back into it to no avail. So I had to put in a request to change the password to even log into my account. It's been over 48 hours since I put in the first request and 24 hours since the second request. I'm getting no updates. No emails. There's no customer service. I've tried talking to a rep on Twitter and all I get is "you need to fill out the password change request and wait." I can't even take off my credit card to cancel service until this is figured out! My auto renewal hits on Friday. I've been a paying customer for over 16 years and I have the highest tier subscription (games pass ultimate) now I feel like Microsoft doesn't care about its customers. I need to speak to a human on this.

    :)
     
    Anthony Fancher, May 13, 2025 at 6:42 PM
    #1
  2. Jahgotbanned Win User

    Xbox Compliance Lock Issue.

    Also to get the account uncomp lock you have to contact Xbox live chat support and ask to transfer the account they provide the questions you have to answer.
  3. XBF Nestor S Win User

    Change the ea account link to my gamer tag

    Hey there bud,

    Short answer is no, all the information on the EA accounts would be though EA.
    We'll be locking the thread as this has no further resolution and in an effort to prevent repetitive answers.
    If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance.
  4. Smwutches Win User

    Locked Threads and Reporting

    If you feel someone on the forums is violating the CoC or any forum rules, you would report the thread and a forum moderator will check into it. It doesnt work the same as over Live.

    Threads do not get locked just because of violations. They can also get locked because they qere already answered. It gets locked instead of removed so if abyone else has the same questions, they can fond the answer.
  5. ngocphi Win User

    Can't download Halo Reach after purchasing from Xbox Live Marketplace

    i thought the answer was pretty clear

    you need to create an account in your actual region to get region locked content

    there is nothing to fix as region locks are legal requirements based on the DLC
  6. spellweaver16 Win User

    My account theft and the inept response to same

    You can change your password and secret question/answer. A lock only prevents any kind of purchasing. Suspending the account is what blocks all access.
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Xbox account locked and not getting any answers

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