Xbox account linked to my Microsoft account is no longer correct

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Kirby

If you sign in here:

https://account.microsoft.com/profile

or here:

https://account.xbox.com/en-us/spashell

Are you able to access to the correct email/xbox profile or not at all?

If you are not able access / remember exactly your account details, you may need to proceed with the account recovery form:

https://account.live.com/acsr

Also, you could try alternative methods to recover your account here:

https://support.microsoft.com/en-us/account-bil...

Hope it helps, if you have further questions feel to ask

Greetings

I understand. Don't worry, we are here to help us.

I'm going to leave you the support link where you can talk more specifically about the account problem: https://support.xbox.com/contact-us

I hope everything is resolved, blessings.

Ah, my apologies Oskayra, I assumed that this was the right page as I was worried about my games. Now I have tried the account recovery page, but it still does not work as my microsoft account no longer exists when I try and type it in.

May I ask where I can ask about problems with my account? So that I can ask there instead.

Thank you so much Oskayra, and I apologize for the inconvenience.

Hello Fernando C, my name is Oskayra, and I will be happy to help you.

Beforehand, it is important that you keep in mind that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

Remember that this is a possible solution, if it doesn't work for you we can try another one.

Note: This is a public forum therefore, I suggest you not share your personal information.

For cases of LOSS OF ACCESS to the account, the only solution is through the account recovery form which is the following: https://account.live.com/acsr

You must keep in mind that this is the only alternative or solution to recover an account, support cannot help with this type of case because they are not authorized, leaving the form as an option, if you cannot fill out the form for X or Y Reason then unfortunately the account cannot be recovered.

If you would like to contact Microsoft support: https://support.microsoft.com/contactus

I will be attentive to your response

Best regards,
Oskayra.

I can interpret what you are saying several different ways. Please let me know which one is correct:



Interpretation A: Games are linked to the email address it was purchased under, meaning the ‘then’ primary alias of the Microsoft Account, but not the Microsoft Account itself. But, If that email is no longer the primary alias, the games will be linked through the new primary alias email.



Interpretation B: Games are linked to the Microsoft Account and can be accessed by the aliases on the Microsoft Account.