Xbox account hacked and unauthorized payments

Contact support in your region via chat or phone and ask for an unauthorized access cASE keep in mind while they investigate your account is locked till they secure the account which can take 5-7 business days

Hi Talha, my name is Joel, I'm here to help you with any problems or questions you may have.

Talha, you can investigate charges on your account by going with it to the link https://account.microsoft.com/billing/payments once there take the option Don't recognize a charge from your bank statement? "Investigate" and start the procedure. Once this has been done, you may have the option of requesting a refund if applicable in your case.

Please note that this is only a public forum, I will respond to you in a short period of time within the possible apologizing in advance for any delay in response. I am simply a user trying to provide information and knowledge that may be useful to others, I am not an employee of Microsoft.

Regards

If your account was hacked you should contact Xbox Support by phone and they will setup and unauthorized access investigation on your account.

Dignified,

I apologize for the frustration in accessing your account. To help narrow down what might be wrong, do you know if you've had any of the following happen recently with your account?

a) failed credit card payment?

b) account hacked/unauthorized usage?

c) recently changed password?

- SpiritofFire224

If you think your account was hacked you should contact Xbox Support by phone and they should setup a unauthorized access investigation into the account.