Xbox account funds missing

Hi there,

Thanks for reaching out to us in forums for this issue. As our Ambassadors have previously asked, did you log into your account at
account.microsoft.com and check the Order History section to ensure that those amounts were correctly redeemed? If you do see that they are there, it is possible that the difference
in amount of Microsoft account credit could be for a few reasons: used against a balance due for a subscription, used for in-game purchase, etc. You can also double-check in the order history to see if any of the credit was used for a purchase and you may
also check the Subscriptions area to see if you have the Microsoft account credit associated with any of your subscription payment methods.

Should all else fail and you're unable to determine what has happened, then you may also request a callback from Xbox Support directly.

As provided above the best way to reach Live Support would be here:
https://support.xbox.com/contact-us#0



Step 1 ----Select Xbox One

Step 2 ----Select See other options

Step 3 ----Select topic (Ex. System Update)

Step 4 ----Select "Show contact options"

Step 5 ----Select request a call from support



I hope this helps a bit more.

Is there activity showing the $25 and $50 being added in the billing history?

You will need to contact support directly for assistance with accounts. No one in the forums has access to your account. https://support.xbox.com/contact-us

You would need to contact the developer turn 10 and speak with there customer service.

I think you need to go back to Forza / turn 10 support.

It's ingame currency and thus game related..

Probably no one at Microsoft can sort this out for you.