Xbox Account Disappeared.

Hi sura!

Sorry to hear about what happened. This is clearly not the situation I want you to be in.

I believe that the email address you're using is a 3rd party email address, correct? It's possible that someone may have removed your email address from your original account and replaced it with a new one.

Please note that in order for us to start an account recovery, we must know exactly the current email address that's linked to your original account. If we don't have it, it's hard to know which account we're trying to get back access to.

Try to check again your email history, spam or junk folder to find traces about the changes of your account. If you have different email addresses or account, please also try to sign them in to https://account.microsoft.com website to check if they're also registered as a Microsoft account which could be the original account you used to migrate your account.

You could also try to enter your email address and phone number here https://account.live.com/username/recover to check possible accounts linked to them and try to recover it.
***Before you start the recovery process, make sure to sign out first the account currently signed in to https://account.microsoft.com website.

Thank you for the detailed information, sura. Since we do not know the current email address of your original Microsoft account where your Minecraft account is currently linked to, I am afraid that it's really hard to recover it because even the Microsoft Support needs our account email address in checking our profile details to guide us with the account recovery.

I suggest that you try to contact Minecraft Support team if they can be able to assist or help you finding the correct Microsoft account that's linked with your Minecraft account here https://help.minecraft.net/hc/en-us/request/new

The email address I'm using is a third party email address, yes. It is a gmail address. I'm fairly confident somebody removed my email from my original xbox account and replaced it with a new one, because I called microsoft account support and they told me that xbox gamertag was registered to an outlook.com email, and I have never used outlook.com. So either my xbox account was hacked and stolen or something messed up within the system and the email was changed to a microsoft email that I do not have access to. The only thing I have proving that it is my account is the various emails sent to my original email on the xbox account verifying that it belongs to me. I had a lot of stuff on this minecraft account and I really cannot afford to throw that all away and buy a new one. I checked a previous email that I used with the account, and there was nothing on it, since I already transferred it to my new email before it got unlinked from that too. I could not find any emails about an email change on the xbox account.

I also notice the whole xbox account just change (name and avatar) , that means the game is in xbox account, and it just disappear and replace by another one. What is happening

Hey Weepy,

Sorry to hear your sons profile pulled a David Copperfield. Lets see if we can't get it back for you.

First thing to try would be to redownload his profile. Follow the steps below to download the profile.

Please let us know if this works for you.

Download your Xbox LIVE profile

You might want to download your Xbox LIVE gamer profile in the following situations:

• You want to use your Xbox LIVE gamertag on another console.
• You have a Zune, Games for Windows, or Windows 8 Microsoft account (download your existing account instead of creating a new account).
  
• You accidentally deleted your Xbox LIVE gamertag from your console.

You can download your Xbox LIVE gamertag to any console. Here’s how:

1. 1. Press the Xbox Guide button on your controller (large X button in the center of your controller).
      
   2. Select Download Profile.

Note Not seeing Download Profile? Press X to sign out of your profile.

1. 1. Enter the Microsoft account associated with your Xbox LIVE gamertag. If you don’t know your Microsoft account or password, see
      
      Find your Microsoft account or password.
      Note “Microsoft account” is the new name for what used to be called “Windows Live ID.” It’s the email address and password you use to sign in to Microsoft services (including Xbox LIVE).
      
      Find out more.
      
   2. Now, enter your Microsoft account password.
      Note If your account is an Xbox LIVE child account, the parent’s Microsoft account information is required to download the profile.
      
   3. Select the storage device for your profile (for example, Hard Drive).

Your profile will begin downloading. Once your profile is downloaded, you can choose whether or not you want to require your Microsoft account password to sign into your profile.

[table][tr][td]Remember Password option[/td][/tr][tr][td] [/td][/tr][/table]

The Remember Password option is off by default, which means you’ll be prompted for your Microsoft account password when you sign into your Xbox LIVE profile.

1. 1. Leave the Remember Password unchecked (off), if you want to be prompted for your Microsoft account password when you sign into your profile on this console.
      

Note If you’re downloading your profile to your own console, you can select the Remember Password option so that you aren’t prompted for your Microsoft account password when you sign into your profile.

You can now sign in using your Xbox LIVE gamertag on this console.

Important If you downloaded your profile to another console and you chose the Remember Password option, you can remotely remove the password so that your profile can’t be accessed on the other console. To learn how to do this, see

Password protect your Xbox LIVE profile.