xbox account compensation

my problem is, my sons account couldn't play bf4, so the nice guys at ms have deleted his account and i've had to set up a new one. the problem they say was their end. i've set up a new account and am awaiting ms to phone back with a new code as he has 11
months left on his old account for his gold subscriptions. his console is a day one xbox one, he has lost his fifa14 code, day one achievement and all the money he has spent on his account on his 360 that he started on. will i get the monies back and a new
fifa code?

:)

 

Will compensation for the error code 0X80A40010 for XBOX ONE users in Ukraine?

Good day, I have a question for compensation for the code with the error 0X80A40010, which was last week in Ukraine when there was a blocked login to accounts for 7 days, there will be some kind of compensation, because for these 7 days I (and other users
of Xbox one in our country ) have lost a lot. A good compensation would be subscription to Gold Live account for a short period of time. Thanks for understanding!

 

Signing in Xbox live

Hi, I have a question for compensation due to a 0X80A40010 error which was a week ago, because of which I could not login to my account, but not only me, but the whole of our country, there would be some kind of compensation because of what we could not
log into their accounts. ? such as xbox live gold for some time?

 

That would be something you'd have to speak to support about. No one here could tell you whether you will or not. Generally once a code is used on an account there is no way to get a new one.

 

ms cannot close accounts...your sons account still is in the system, but was it because of his age?