Xbox account being continually banned even though I'm not on

Hey LiGiTx Smith! If the Case Review details further suspension that is directly from the enforcement team so there is nothing we can do here on the forums to change it. We do not have access to Enforcement Team actions here on the forums. For more information
please check
here. Thanks!

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Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

P.P.S. It's obvious that the ban is longer than 24 hours, as I'm still banned. My account still states I'm in good standing and there are no offenses shown. So I'm being punished and I'm not even entitled to a Case Review, even though my ban is greater
than 24 hours? Like I've already stated, if using the words "bitch" and "shove it" against a troll is going to get me banned, so be it. I can deal with that. But if the Enforcement Team isn't going to punish the troll, who used a homophobic remark, delighted
in his attempts at annoying me, and used the acronym "LMAO" (which contains the word "ass"), why punish me?

Accountability is very important. And it seems the Xbox Enforcement Team is having some accountability issues.

There's no way you can close an Xbox Live Profile as it will stay or link to your Microsoft Account Email forever unless it's moved to a different Microsoft Account Email. Closing an account literally can only be done by signing-in your Microsoft Account
Email that is associated to your Gamertag to
http://account.live.com > Security & Privacy > More Security Settings > The last option at the bottom of the page > Close Account. However, we do not recommend this to be done because once an account has been closed, all the other or third party services
that your email is linked to will also get affected.

When it comes to Xbox Live charges, there's a way to cancel this. One is to sign-in your Microsoft Account Email to
http://account.live.com > Services & Subscriptions. The other is to contact the Xbox Support via:
support.xbox.com/.../contact-us. For this one, asking for a refund for the charges that you've had may not be possible because it's our sole responsibility as consumers of how we manage
the services we have subscribed to. Like third party services like cable subscription, regardless if we use the service or not, we're still responsible on paying the bills that the said service may take from us.

You will need to contact phone or chat support to speak to billing at
support.xbox.com/contact-us

Open up a live chat with an agent they should be able to fix this issue for you.