Xbox account and billing issue

Hey so the problem still remains. Before this incident I refunded 2 games I no longer needed and they said that the funds would be credited to my account and still hasn't. This also happened before I refunded as the option to use my Balance still didn't show. I checked my payment and billing options on Xbox and it only appears with Payment options and Order History. I've attempted to purchase something online and it still has the same problem

Hello V̴͡͡҉͜͢҉̨͢a͟͡in̶̕͡i̵̡̕҉̢̨͟n͞k͢ 3 my name is Oskayra, and I will be happy to help you.

Beforehand, it is important that you keep in mind that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

Note: This is a public forum therefore, I suggest you not share your personal data.

I am very sorry for the problem you are going through, to answer your first question with the intention of being able to help you, I did an internal search on the Microsoft forum and found a publication by Gerardo CG, an independent advisor, where he mentions the waiting time for an approved refund and I thought it was good information, which you should take into account:

The time it takes for refunds to reflect in your bank account is generally between 3 and 5 business days (Saturdays, Sundays and holidays are non-business days). This time frame may vary depending on each bank, as some take longer to process refund funds than others, and there are also some that process them faster.

Information Source (Credits): https://answers.microsoft.com/thread/324e862b-0d42-4f63-a3af-b8d40e2141ab

And regarding your second question, could you give me more details about the problem to help you in any way I can.

Thank you for your patience, I hope everything can be resolved. I will be attentive to your response. Blessings.

Sincerely,
Oskayra.

We are here to help each other, happy new year, Blessings.

Hi Oskayra! I appreciate you responding! Regarding to my second concern it's about when I want to purchase something from the Xbox store I wanna use my Microsoft store balance, however it doesn't show up with the option even when I checked my Payment and Billing options on the console. I was just wondering about this?

It's strange that this is happening. Have you already spoken to your bank?

According to the information provided by Gerardo C., an independent advisor, when the refund takes longer than it should, it is the bank's responsibility:

Because Refunds generally take 3 to 5 business days (Saturdays, Sundays and holidays do not count as business days) and can sometimes even take a little longer depending on the bank since they hold the refund money for a while before they are issued. see reflected.

If that time that I mentioned has already passed, then you will need to contact your bank directly to find out where that money is since the refund from Xbox is made immediately when you receive the approval message and the rest It is the responsibility of your bank.

Please try responding to the email where they inform you of the approval of the refunds and inform them that the refund never arrived, it is the only way to contact the refunds team again, just keep in mind that it may take a few days for them to respond .

You can also try requesting the refund again using the following form and specifying that it was never received the previous time:

https://support.xbox.com/es-MX/forms/request-a-refund

Information source (Credits): https://answers.microsoft.com/thread/f920564b-8ebc-489f-8037-053b7df21dfa