XBOX accessories issue

Discus and support XBOX accessories issue in XBoX Games and Apps to solve the problem; I have my XBOX one controller truned on and connected to laptop (USB) but app can not see it and still displaying "Connect controller...". After... Discussion in 'XBoX Games and Apps' started by alcik98, Oct 28, 2017.

  1. alcik98
    alcik98 Guest

    XBOX accessories issue


    I have my XBOX one controller truned on and connected to laptop (USB) but app can not see it and still displaying "Connect controller...".

    After restarting laptop, the controller was connected, but I couldn't update it. There was only the statement that I have to be sure that controller is conected. Now I can't use my controller in this app again.

    :)
     
    alcik98, Oct 28, 2017
    #1
  2. CootyBall
    CootyBall Guest
    Issue with Xbox Accessories page

    I'm having a few issues at the moment.

    Firstly, the new Plantronics Rig 500 headset that is less than a week old suddenly stopped being able to function with sending or receiving chat audio. It's plugged directly into the 3.5mm audio port of an Elite controller that was bought at the same time.

    After the latest update, I also cannot access the Kinect & Devices - Xbox Accessories page to adjust controller settings, and am wondering if that may have something to do with the audio issue. I can open the Accessories page, but the "loading circle just
    keeps spinning...
     
    CootyBall, Oct 28, 2017
    #2
  3. Controller accessories app issue

    I'm disabled so huge prob for me.
     
    Darth RevanT3M4, Oct 28, 2017
    #3
  4. Loraine Mon
    Loraine Mon Guest

    XBOX accessories issue

    Hi,

    The Xbox One Wireless Controller can be used to play Xbox games on your PC when connected via micro-USB cable or a wireless USB adapter. To properly isolate your concern, please provide us the following information:

    • Are you trying to use an Xbox Elite Controller?
    • Are you using a micro-USB or a wireless USB adapter to connect the controller to your PC?
    • Do you receive the same message when using the controller on the Xbox App?
    • Have you installed the drivers for the controllers on your Windows 10 PC?

    In the meantime, we suggest that you connect the controller via Bluetooth by following the steps on this

    link
    to check if the issue is with the controller or the configuration settings on your computer.
     
    Loraine Mon, Oct 31, 2017
    #4
  5. Loraine Mon Win User

    XBOX accessories issue

    Hi,

    The Xbox One Wireless Controller can be used to play Xbox games on your PC when connected via micro-USB cable or a wireless USB adapter. To properly isolate your concern, please provide us the following information:

    • Are you trying to use an Xbox Elite Controller?
    • Are you using a micro-USB or a wireless USB adapter to connect the controller to your PC?
    • Do you receive the same message when using the controller on the Xbox App?
    • Have you installed the drivers for the controllers on your Windows 10 PC?

    In the meantime, we suggest that you connect the controller via Bluetooth by following the steps on this

    link
    to check if the issue is with the controller or the configuration settings on your computer.
  6. TheRipper890 Win User

    Issues with Xbox One Accessories App

    I have done more testing, and it seems the issue is with the triggers. I prefer immediate response, so i have the triggers deadzones both set at 0-1, when i do this and try to assign a spot, the left trigger becomes 0-51, right trigger stays 0-1. If i change
    the left trigger to be higher than 0-1, when assigned to a spot, the new config compensates. For example, if i make both triggers 0-5, when assigned, the left trigger becomes 0-55. So when assigned, there must be a glitch where the left trigger immediately
    adds 50 for some reason, must be a glitch in the coding or something. If it helps, i also switch the functions of my bumpers and my triggers around, so i can tap fire using the bumpers, and i set the triggers to 0-1 so that when i use those functions i'm not
    required to press the triggers in as much.

    I have made a configuration like the one i have said before (triggers and bumpers switched, triggers both at 0-1, 2 paddle functions as well), i went to edit one today when it started having the issues i stated above. I deleted all of my configurations to
    see if it was an issue with the controller having access to too many configurations, but nothing changed. Thanks.
  7. Mirula-0C346FB9-7A47 Win User

    Issues with Xbox One Accessories App

    Deleting the configurations seems to have fixed the problem for me. Very annoying though, as I've spent considerable time on them.. Ah well, time to figure out how I've configured everything in my games..
  8. TheRipper890 Win User

    Issues with Xbox One Accessories App

    Edit: Read this comment after the one i posted below.

    I have done even more testing. It appears that switching the functions of the bumpers an triggers around is the issue causing the left trigger to become 0-51 when i set it to 0-1.

    If you ask me to revert back to bumpers being bumper functions and triggers being trigger functions, i propose that since i have previously had a configuration where the functions of the bumpers and triggers are switched, and i could have the trigger deadzones
    set to 0-1, that you should send it to the technical team to have it fixed. It is not fair that i have gotten used to a configuration and for it to be messed with when i only recently have gotten used to the switching of the bumpers and triggers. Thanks.
  9. Miss Bijoux Win User

    Issues with Xbox One Accessories App

    Hey there Rokkettz!

    I just sat down with an Elite controller and the Xbox One Accessories App to test things out. I remapped some buttons, set my trigger zones to mirror yours, swapped triggers, etc and I was not able to have the same outcome you did. When you set your trigger
    stops, did you choose the button in the middle that mirrors the triggers?

    Your best bet would be to delete all your current configurations and reset your controller to default settings and try again. If it still doesn't work, reset your controller to defaults again then

    factory reset
    your console (choose the 'keep my games and apps' option here), and try again.

    If that doesn't work, post back with the exact steps and controller layouts you're trying to set up so I can try to walk through it on my end again.

    Keep us posted!

    --------------------------------------



    Xbox Forums Staff



    Be sure to check out the Xbox Forum Guidelines and if you're a member of the Xbox Insider Program, check out the
    Xbox Insider Program Forums for help with Insider Program troubleshooting.
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