Xbox Accessories has deleted game controller profiles

I appreciate your reply. Normally, all profiles listed in the Xbox accessories app should be synced to the Xbox server to save your progress. It is possible that the missing profiles got corrupted and it got failed to sync to the Xbox server. Currently,
we don't have an option to manually backup the Xbox profiles on your computer. However, I recommend that you suggest this to our Xbox team by sharing your it through the
Xbox UserVoice page. In this way, they could consider it in the upcoming updates.

If you need further assistance, don't hesitate to reply to this post anytime.

Hi ,

For us to better assist you, we need to identify first as to why the Xbox Accessories app keeps deleting your game controller profiles on your computer. Can you tell us when did you notice this issue? Also, have you checked if the Xbox Accessories app installed
the latest update on your computer?

In the meantime, I recommend that you download and run the Windows app troubleshooter to scan and repair the app. You may refer to this

link to run the troubleshooter.

We look forward to your reply.

It happened about 18 months ago then about 5 days ago. When I started the app it said problem with syncing (cloud server) then it re-synced and about ten where missing.

Ran the Windows app troubleshooter it said the cache file was corrupt and was fixed.

All I really want to do is have the option to backup manually on PC.

Hi ExcessiveGBH,

For us to better assist you, we need to identify first as to why the Xbox Accessories app keeps deleting your game controller profiles on your computer. Can you tell us when did you notice this issue? Also, have you checked if the Xbox Accessories app installed
the latest update on your computer?

In the meantime, I recommend that you download and run the Windows app troubleshooter to scan and repair the app. You may refer to this

link to run the troubleshooter.

We look forward to your reply.

Hello Gravy BB,

Welcome to Xbox Forums. We appreciate you for sharing your concern with us.

We understand your having issues with the Xbox Accessories app. It seems that some of the steps were already tried from your end. Let us go ahead and proceed checking what we can do best to help address your concern.



To proceed, I would suggest checking if there are any updates available for the Xbox Accessories app. You can do this by opening the Microsoft Store app on your PC, clicking on the three dots in the top right corner, and selecting "Downloads and updates". From there, you can check for updates for the Xbox Accessories app.



If there are no updates available, I would recommend trying the following steps:

• Reset your controller to default settings: You can reset your controller to its original factory configuration by selecting your controller in the Xbox Accessories app, choosing to configure, selecting a profile, and then selecting Edit > Restore to default.
  
• Delete your profile: You can delete your profiles by opening the Xbox accessories app on your PC, scrolling to your Elite Wireless Controller Series, selecting configure, selecting a profile to adjust or create new one, and then selecting Edit > Delete.
  
• Create new profiles: After deleting your old profiles, you can create new ones by opening the Xbox Accessories apps on your PC, scrolling to your Elite Wireless Controller Series, selecting Configure, selecting new profile, fiving your profile a name and then, configuring your chances.
  

Source: Configure your Xbox Elite Wireless Controller Series 2



If the issue persists, you can try deleting the Xbox Accessories app files manually. Here are the steps to do that:



1. Press the Windows key + R on your keyboard to open the Run dialog box.

2. Type %localappdata% and press Enter.

3. Locate the "Microsoft" folder and open it.

4. Locate the "Xbox Accessories" folder and delete it.

5. Restart your PC and reinstall the Xbox Accessories app from the Microsoft Store.



I hope this helps! Kindly let us know if there is any misunderstanding or clarification of our description by sending us a reply.

Kind regards,



Microsoft Community Moderator

Goto accessories in the settings. Select configure. If there is a profile there delete it and that should put all controller settings back to normal