Xbox accessories “configure” not working

xkaIibur · Mar 28, 2022

Hello I recently have had problems with my Xbox elite series 2 controller. When I open Xbox accessories app on my console to configure my controller I get a message saying “there’s a problem with our connection to the controller disconnect, reconnect, and try again.” I have tried doing that multiple times and i have tried restarting my console multiple time’s but to no avail.

I’ve also tried plugging a usb directly from the controller into the console and when I go to configure it says there is an update I update the controller and when it is finished It still says update so that doesn’t work either at this point im completely lost on what to do so if anyone could help because I can’t really use my elite controller because it has all my controls reset and it will not let me change them. Also Im on the next gen console.

:)

xkaIibur

Yes the first thing I see when I open up Xbox accessories is a loading circle and the the error code pops up “0x800708CA”. And I have not plugged my controller to my pc as currently it’s getting maintenance.

XBF John

After discussing with my team, this is a known error, and a solution is being worked on with no determined release date as of now. If you are not in Xbox Insiders, you can try joining for when the release is tested it will be given to insiders first to do the testing. You can try joining and choosing an Insider Preview for console updates and see if that helps out. Otherwise, resetting your console may be the only temporary solution. When you reset you can do so without having to delete all your apps:

Go to System
Select Console info
Choose Reset console
Select Reset and Keep My Games & Apps

You can join the Xbox Insiders by Downloading the Xbox Insider Hub from the Microsoft Store.

Thank you,

XBF John

Hello,

Just in case are you getting any error codes of any kind when this happens? And at any point have you plugged in your controller to a PC and updated it there?

Thank you,

XBF Amber M

Hi Marionette,

Thanks for reaching out to us in the forums for this issue. You can use the Xbox Accessories app to configure your Elite controller, or reset the configuration via a PC.

Use the Xbox Accessories app to configure your Xbox Elite Wireless Controller

Give this a try and let us know the results.

I hope that this helps out!

blueamcat

Try resetting the settings/configuration in the Xbox Accessories app first. Set to default if you can.

https://support.xbox.com/en-US/xbox-one/accessories/use-accessories-app-configure-elite-controller

Xbox accessories “configure” not working