Xbox Accessories app won't recognise my new Xbox Elite 2 controller

Also having this issue. Purchased a refurbished Series 2 Elite and the accessories app doesn't recognise my controller. I also don't have access to an Xbox to revert the firmware so unsure how to proceed.

I have the same issue:

* the plain Xbox controller (non elite) connects via bluetooth to the TV and is recognised by the Xbox cloud app on my Samsung TV. I can use it to play games using the Samsung Xbox app.

* the brand new Xbox Elite Series 2 controller connects via bluetooth to the TV and is NOT recognised by the Xbox cloud app.

I tried several attempts deleting the pairing, re-pairing. Turn off TV on the power switch. Re-installing the Xbox app on the Samsung TV.

The result is always the same:

* The Xbox Elite Series 2 controller connects successfully to the TV and is shown as Paired and Connected in the Samsung TVs feature where you add external devices.
* But the Xbox app shows the yellow ! exclamation mark and does not recognise the Elite Controller.

I’ve paired my other non Elite standard Xbox controller now vie Bluetooth and USB, which works both.

And you are following the steps on this link, right

https://support.xbox.com/en-US/help/hardware-ne...

Do you have any windows update available?

Hi Karen

Thanks for your response. I'm connected via USB.

I'm having a separate issue which might be related, so sharing details here just in case.

The controller is recognised fine by games (Halo Infinite) when connected via USB, but when connected via Bluetooth it is none responsive. Steam recognises the device as connected (the controller vibrates when I do an "identify" test) and the controller appears in my connected Bluetooth device list.

Any help you can provide would be much appreciated.