Xbox Accessories App PC needs an update for Xbox Elite Series 2

Hi a.rogausch,

Thanks for keeping us updated with your replies. If I'm understanding what is happening correctly, when you attempt to begin customizing your Elite controller series 2 using your Windows 10 PC & the Xbox Accessories app, you receive a gray box that
doesn't allow you to continue. Is this correct?

To configure the Xbox Elite Wireless Controller Series 2, please make sure that the Windows 10 May 2019 Update (or later) is installed and make sure your PC has the latest fixes. This includes any updates to the apps as well.

Update Windows 10

Fix problems with apps from Microsoft Store << to troubleshoot the Accessories app

This support article may also help you out: Use the Xbox Accessories app to customize your Xbox Elite Wireless Controller Series 2 .

Please give the troubleshooting solutions a try and let us know the results.

I hope that this helps you out a bit more!

Please, I work in Silicon Valley, I am aware of reading manuals and troubleshooting guides trust me.

What was concerning was that the user reviews mentioned from years ago that the Xbox Accessories PC app did not support the $160 Series 2 Elite controller.

However, Microsoft’s only support for SW/FW updates is through the Xbox Accessories app. Since it does not work, this gap needs to be filed and handled with an update to the Microsoft Store app “Xbox Accessories”.

I have tried cable combinations, power cycling, and reinstalling Xbox Accessories.

Hi

Thank you for posting on the Xbox forums. I'd be happy to answer that.

Customizing user profiles on a Windows 10 PC is not supported via Bluetooth. Any Bluetooth capable Xbox One controllers will need to be plugged in via USB-C or through the Xbox Wireless Adapter if you want to customize and use custom profiles. The Xbox Accessories
app will not detect your controller over Bluetooth connection.

Use the Xbox Accessories app to customize your Xbox Elite Wireless Controller Series 2  

Things to keep in mind:

• The Xbox Accessories app is only available on Xbox One and Windows 10.
• To configure the Xbox Elite Wireless Controller Series 2, get the Windows 10 May 2019 Update (or later) and make sure your PC has the latest fixes.
  
  See how to get updates.
• The Xbox Accessories app won’t detect your controller if you’re using Bluetooth to connect to your PC. Connect your controller using Xbox Wireless, or plug the included USB-C cable into the back of the Xbox Elite Wireless
  Controller Series 2 and plug the other end into your PC. For more info, see
  How to connect an Xbox One Wireless Controller to a Windows PC.

I hope this helps!

he is using an outdated version of windows 10, he needs to update to the latest version of windows 10 before he can update and use the accessories app, it is nothing to do with the current firmware issue on the controller.

Oh.. Sorry..

I'm just really frustrated with xbox accessories app pc. Can't configure my xbox elite series.

• To configure the Xbox Elite Wireless Controller Series 2, get the Windows 10 May 2019 Update (or later) and make sure your PC has the latest fixes.
  
  See how to get updates.
• The Xbox Accessories app won’t detect your controller if you’re using Bluetooth to connect to your PC. Connect your controller using Xbox Wireless, or plug the included USB-C cable into the back of the Xbox Elite Wireless Controller Series 2 and plug the
  other end into your PC. For more info, see
  How to connect an Xbox One Wireless Controller to a Windows PC.