Xbox Accessories app on Windows 10 can't see my Xbox Elite Controller 2

Have you set up the Elite Controller using the Xbox Accessories App? See here:

https://support.xbox.com/en-US/xbox-one/accessories/use-accessories-app-configure-elite-controller

You can download the App from the Windows 10 App store, if you do not already have it.

he is using an outdated version of windows 10, he needs to update to the latest version of windows 10 before he can update and use the accessories app, it is nothing to do with the current firmware issue on the controller.

Oh.. Sorry..

I'm just really frustrated with xbox accessories app pc. Can't configure my xbox elite series.

Hi Helmut,

Thanks for keeping us updated with your reply. Since you have updated your PC to the latest Windows build, if you're having trouble

updating the Elite controller using the Xbox Accessories app, then there may be an issue with the app itself if it isn't allowing you to update the controller. You may wish to run the App troubleshooter to see if there may be something with the app itself
that requires a "fix". Fix problems with apps from Microsoft Store

In regard to configuring your Elite controller, you would need the Xbox Accessories app for that as well: Use the Xbox
Accessories app to configure your Xbox Elite Wireless Controller

If you continue to experience issues updating or configuring your Elite controller using your Windows 10 PC, then you may need to attempt to do so from a different PC or an Xbox One console.

I hope that this helps a bit more and please let us know the results.

Hi

Thank you for posting on the Xbox forums. I'd be happy to answer that.

Customizing user profiles on a Windows 10 PC is not supported via Bluetooth. Any Bluetooth capable Xbox One controllers will need to be plugged in via USB-C or through the Xbox Wireless Adapter if you want to customize and use custom profiles. The Xbox Accessories
app will not detect your controller over Bluetooth connection.

Use the Xbox Accessories app to customize your Xbox Elite Wireless Controller Series 2  

Things to keep in mind:

• The Xbox Accessories app is only available on Xbox One and Windows 10.
• To configure the Xbox Elite Wireless Controller Series 2, get the Windows 10 May 2019 Update (or later) and make sure your PC has the latest fixes.
  
  See how to get updates.
• The Xbox Accessories app won’t detect your controller if you’re using Bluetooth to connect to your PC. Connect your controller using Xbox Wireless, or plug the included USB-C cable into the back of the Xbox Elite Wireless
  Controller Series 2 and plug the other end into your PC. For more info, see
  How to connect an Xbox One Wireless Controller to a Windows PC.

I hope this helps!

Hey tobidererste,

Are you speaking of the Xbox Accessories app? Just search for "Xbox Accessories" in the Windows 10 Store and you can use that app to configure your Elite controller for your Windows 10 device.

Does that answer your question?

Thanks!

~Hammer