Xbox Accessories App on PC - Sync data or Infinite Load Screen when trying to map Xbox...

Hi ZachWatts2,



I am here again to check up on you. I feel like you still need help with your concern, and I would love to give you additional information/troubleshooting for your concern.



Based on my additional research, and consultations from other technical experts, we have gathered the following results. Please try to follow the additional steps below.

Do you run a 3rd party Anti-Virus program (Avast, Norton, Kaspersky, anything not made by Microsoft)?

Or maybe 3rd party gaming apps like Razer? If so, try uninstalling them as, while they may not be the issue, they can create conflicts.

Might be worth running the following command in an elevated command prompt:

sfc/ scannow

That will check for any issues with your Windows and attempt to fix them if there are any

Beyond that, given everything you have done already, I'd personally reinstall Windows...this would give a completely clean platform to see if it then works...it if does, then something was wrong with your Windows environment...if it doesn't then it would point to an account issue of some sort

https://www.microsoft.com/en-gb/software-download/windows10

• Install Windows from the above
  
  Run Windows Update till no more show and restart as told to
  
  Install Graphics drivers direct from the manufacturer of your graphics card (if it's NVIDIA, choose custom install and then deselect the Audio component...has been having issues recently)
  
  Install Gears 4 from GP before installing anything else.
  

I sincerely hope this will help you achieve your desired resolution. Furthermore, I would love if you would re-engage so we can come up together with a desirable resolution.

Kind regards,



Xbox Forum Moderator

Microsoft Community

Hi ZachWatts2,

Welcome to Xbox Community Forums. We appreciate for sharing your concern with us and we hope that you are doing well today.

As we understand, you encountered issues on Xbox Accessories App on PC. As per description, you get stuck on mapping Elite Series 2 controller at a Syncing data. Let us check on this together and sort this out. We will assist you with your concern to help you back to gaming.



As we can see you have exhausted almost all available resources but still the problem persists. To assist you, first let's try to configure the controller. Kindly follow the steps below.

• To configure the Xbox Elite Wireless Controller Series 2, get the Windows latest Update and make sure your PC has the latest fixes. See how to get updates.
  
• The Xbox Accessories app won’t detect your controller if you’re using Bluetooth to connect to your PC. Connect your controller using Xbox Wireless, or plug the included USB-C cable into the back of the Xbox Elite Wireless Controller Series 2 and plug the other end into your PC. For more info, see How to connect an Xbox One Wireless Controller to a Windows PC.
  

If you encountered some error message along the way, send a screenshot to us.

We hope it worked out well for you. If not, please reply back to this forum to let us know.

We will be glad to follow up and help you.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Hi Geri,

Thanks for your help. I do not have any 3rd party security services or gaming apps like Razer. I have some NVIDIA apps, Alienware Apps, & Xbox Apps. I ran the command prompt scan you asked me to. It did find some corrupt files & repaired them. The Xbox Accessories App still has the same issue. I found out my friend also has the same issue. If I click "Cancel Syncing" I get a screen that says "data from your game will not be saved or synced". I am illiterate in these things, but what data from my game would I need synced to my controller?

I would prefer not to do a clean Windows install bc of the hassle and it's not guaranteed to work. It's a Microsoft issue created by Microsoft but Microsoft doesn't know how to fix the issue. That's just crazy.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello ZachWatts2, have you checked if you have the latest version of Windows installed, at 21H2.

See which version of Windows 10 you have

https://support.microsoft.com/en-us/windows/see...

Updates are often seen as optional.

If you haven't updated yet, click the link below, update, and make all subsequent security updates.

Download Windows 10

https://www.microsoft.com/en-us/software-downlo...

Download Windows 11

https://www.microsoft.com/en-us/software-downlo...

Also, make sure all Xbox Apps are up to date in the store, and make sure you have the Xbox Companion App installed, it works with the Xbox App.

Right....I updated that. Right after the new update, the spatial audio when playing a video game sounds like a fishbowl. So after updates: I can no longer customize my xbox controller layout, I can't type in the search bar, and my sound settings went from fantastic to absolutely horrible. Microsoft offers zero acknowledgement, zero fixes, zero responsibility, and zero support. They can't even troubleshoot or pinpoint an issue because they don't even know what they changed.