Xbox Accessories App Not Letting Me Configure

Hello all,





As this is an old thread, I will be locking this one. Updates, games and everything changes often so would be best to create a new thread. Once a new thread is created we will be happy to assist you in any issues or questions you might have.





Thanks,

Brad

I tried it wirelessly and it stated that it needed to be plugged in VIA usb to be configured. So either way I was unable to configure the controller is there another way perhaps?

Thanks hope to hear back soon.

Hello,

In the off chance that your USB port is not working correctly, I would suggest that you connect it wirelessly.

https://support.xbox.com/en-US/xbox-on-windows/accessories/connect-xbox-wireless-controller-to-pc

I know that you stated that your computer is updated but you can verify that the OS is updated fully by going to the following link.

https://support.microsoft.com/en-us/help/4027667/windows-10-update

If it still is not working after this, please let me know.

Hi Marionette,

Thanks for reaching out to us in the forums for this issue. You can use the Xbox Accessories app to configure your Elite controller, or reset the configuration via a PC.

Use the Xbox Accessories app to configure your Xbox Elite Wireless Controller

Give this a try and let us know the results.

I hope that this helps out!

Ah, I knew I was missing something obvious. Can't believe I didn't check that. I never tried actually using the controller with a wired connection cause bluetooth works fine. If only the controller came with a USB-C cable, it took me awhile to find a USB-C cable I already owned and the only one I have is about 4 inches long, which isn't very useful. To answer your question, turns out I cannot. The controller buzzes when plugged in and I assumed that meant it's connected, but it doesn't actually turn on. When I turn it on, it uses the bluetooth connection. I suppose this isn't an issue with the app after all!

I've tried plugging it into all available USB ports on my PC, and it doesn't even show up in Windows' device manager. So I guess the controller knows it's connected, considering it buzzes, but the PC doesn't, so it doesn't prompt the controller to turn on?