xbox accessories app. 2 of the 3 profiles have mysteriously changed to default, leaving me...

Hi Mae Sev.

The app is up to date.

When I enter the configure mode, the only profile I'm allowed to configure is "profile1" the other two profiles somehow changed their names to "default" and when I choose them, there is not an option to make any changes at all.

I have reset the app through windows 10 settings,
Also, uninstalled & re-installed the app twice

Now I have tried, per your instructions-
"If the issue persists, you can try deleting the Xbox Accessories app files manually."
The only file I find in that location with "Xbox" in the name is the "Xbox Live" file

I definitely need to locate and delete whatever files do not get deleted when executing an un-install, so I can achieve a fresh install.
As things stand, un-installing and re-installing are finding/remembering my controller name and settings as they are now.

Hello Gravy BB,

Welcome to Xbox Forums. We appreciate you for sharing your concern with us.

We understand your having issues with the Xbox Accessories app. It seems that some of the steps were already tried from your end. Let us go ahead and proceed checking what we can do best to help address your concern.



To proceed, I would suggest checking if there are any updates available for the Xbox Accessories app. You can do this by opening the Microsoft Store app on your PC, clicking on the three dots in the top right corner, and selecting "Downloads and updates". From there, you can check for updates for the Xbox Accessories app.



If there are no updates available, I would recommend trying the following steps:

• Reset your controller to default settings: You can reset your controller to its original factory configuration by selecting your controller in the Xbox Accessories app, choosing to configure, selecting a profile, and then selecting Edit > Restore to default.
  
• Delete your profile: You can delete your profiles by opening the Xbox accessories app on your PC, scrolling to your Elite Wireless Controller Series, selecting configure, selecting a profile to adjust or create new one, and then selecting Edit > Delete.
  
• Create new profiles: After deleting your old profiles, you can create new ones by opening the Xbox Accessories apps on your PC, scrolling to your Elite Wireless Controller Series, selecting Configure, selecting new profile, fiving your profile a name and then, configuring your chances.
  

Source: Configure your Xbox Elite Wireless Controller Series 2



If the issue persists, you can try deleting the Xbox Accessories app files manually. Here are the steps to do that:



1. Press the Windows key + R on your keyboard to open the Run dialog box.

2. Type %localappdata% and press Enter.

3. Locate the "Microsoft" folder and open it.

4. Locate the "Xbox Accessories" folder and delete it.

5. Restart your PC and reinstall the Xbox Accessories app from the Microsoft Store.



I hope this helps! Kindly let us know if there is any misunderstanding or clarification of our description by sending us a reply.

Kind regards,



Microsoft Community Moderator

I spent about an hour with one of the xboxlive techs and they were unsuccessful in helping me resolve this issue.
so I regress to what I believe I need......

... is someone who has knowledge of everything that gets installed with the xbox accessories app.

So I can locate whatever files/folders/data etc. that is not being deleted from performing an un-install.

Can you put me intouch with such a person?

any lead/help is greatly appreciated!

TY

The link you posted doesnt seem to work

https://support.xbox.com/en-us/help/hadware-network/accessories/xbox-accessories-app

Thanx again for helping, would love to get this resolved
btw, i have read a few others posting about having the same issue as well

Really appreciate you for the update and for trying all the suggested steps, Gravy BB.

Based on the information you provided, we will need to perform further steps to help isolate the issue.

Can you try to check this link and perform the suggested steps? Let's see how it works.

All about the Xbox Accessories App

We look forward to your response to this.

Regards,