XBOX 360 will not sign into XBOX Live (through downloading a profile or sign up)

Hi Jesse,

Thank you for the tips but unfortunately these are not helping me. If I put in my correct credentials, it then tells me there's a problem, but when I intentionally enter my password incorrectly, it then tells me that the (incorrect) password didn't work and to try typing it again.

Change your password to more then 16 characters and enable 2fa then try again.

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Kindly check out the troubleshooting steps provided in this thread as it contains all you need to do to troubleshoot this issue https://answers.microsoft.com/en-us/xbox/forum/...

Hope this helps

I don't really want to change my password to over 16 characters or turn on 2fa.

I think I'd rather pass.

Hi Desarae,

Thanks for reaching out to us today. I would like to clarify are you on an Xbox One or Xbox 360? Does it ask you to re-download your Xbox Profile on the Xbox?

• 'How to add or remove an Xbox profile on Xbox 360'
  
• 'How to add or remove a Microsoft Account on Xbox One'

I would suggest to also go through this article on steps on how to sign in to Xbox live on your Xbox one

'Sign in to Xbox Live on your Xbox One' If on the Xbox 360 go over this article

'Xbox Live sign-up or account download is currently unavailable'

Hope this helps, hope to hear back soon.