xbox 360 suspension. Need help resolving this issue. False report.

ArmBar MANG · Jul 11, 2017

I recently received a enforcement notice for communication ban few days ago. I message another player for cheating in game. He replied with verbal bad words and harassing comments. I reported him. Minutes later, I was banned from communications on xbox live.
I am lost on that situation.

A few moments ago today, I was playing on my xbox 360 and received another enforcement notice saying I am now banned and suspended from xbox live account. No online gaming, connecting to profile, etc. This enforcement labeled Harassment and threats to other
players. Not quite sure who I could do that too, considering I am banned from communications already few days before this notice.

Now I cant do a review, because the questions we have to ask on your questionnaire is ridiculous and totally two sided answers. I'm hoping to get some kind of feedback and help with this. Doesn't seem to be any other way.

:)

XxCivicSteamxX · Jul 11, 2017

Need help resolving money issue.

help... I saved up my money for a year to purchase a Megalodon shark card. I purchaced it and waited for the money to appear but it never did. I tried restarting the game several times but it didn't work so I restarted my whole xbox one a couple times but
it didn't work. so right now I'm wondering if I could get my money back on Microsoft card or someone helps me. Thanks!

hell2010 · Jul 11, 2017

xbox 360 4gb slim freezes on splash screen

My xbox 360 4gb slim keeps freezing on the start up screen any help with resolving this issue

Smwutches · Jul 11, 2017

The enforcement team does not use the forums and submitting a case review is the only way to contact them. If you failed the questionnaire, you can retake it after 24 hours.

Internet Expert · Jul 11, 2017

There's unfortunately nothing the support forums can do for your suspension, as all matters are handled directly on the
Enforcement website. Xbox Enforcement staff do not post here on the forums.

If a case review submission requires you to do a questionnaire, then you must do it to complete the process. There's no other way.

OK Fowl · Nov 1, 2018

Prior to submitting a Case Review, you may be prompted to complete a short questionnaire designed to gauge your understanding of the Code of Conduct. Failure to pass this questionnaire will temporarily prevent you from submitting a review, during which time
we recommend familiarizing oneself with the Code of Conduct.

https://enforcement.xbox.com/home/codeofconduct

You can always submit a case review if eligible. Here is the info on how to do that: Xbox Enforcement | How Do I

Check out the second topic here: Xbox Enforcement | How Do I

While some Code of Conduct violations are immediately resolved, XBLPET also conducts reactive investigations. Many of these investigations are triggered by player complaints. The Code of Conduct has no statute of limitations, and
users may be enforced upon at any time for past offenses.

A player may be offline (or playing single player) at the time of the suspension, but his or her online status at that particular moment may have no bearing on the reason behind the enforcement. If you receive a suspension and are
not sure why it occurred, please check the email sent to your Microsoft Account or view your
Enforcement History on enforcement.xbox.com.

OK Fowl

Prior to submitting a Case Review, you may be prompted to complete a short questionnaire designed to gauge your understanding of the Code of Conduct. Failure to pass this questionnaire will temporarily prevent you from submitting a review, during which time
we recommend familiarizing oneself with the Code of Conduct.

https://enforcement.xbox.com/home/codeofconduct

You can always submit a case review if eligible. Here is the info on how to do that: http://enforcement.xbox.com/home/howto#sub-topic0-6

Check out the second topic here: https://enforcement.xbox.com/en-US/home/howto?length=4#sub-topic0-5

While some Code of Conduct violations are immediately resolved, XBLPET also conducts reactive investigations. Many of these investigations are triggered by player complaints. The Code of Conduct has no statute of limitations, and
users may be enforced upon at any time for past offenses.

A player may be offline (or playing single player) at the time of the suspension, but his or her online status at that particular moment may have no bearing on the reason behind the enforcement. If you receive a suspension and are
not sure why it occurred, please check the email sent to your Microsoft Account or view your
Enforcement History on enforcement.xbox.com.

Internet Expert

There's unfortunately nothing the support forums can do for your suspension, as all matters are handled directly on the
Enforcement website. Xbox Enforcement staff do not post here on the forums.

If a case review submission requires you to do a questionnaire, then you must do it to complete the process. There's no other way.

Smwutches

The enforcement team does not use the forums and submitting a case review is the only way to contact them. If you failed the questionnaire, you can retake it after 24 hours.

IRB

Hi

Suspensions are not issued for no-reason, only if it is shown that the rules have been broken. False reports don't lead to suspensions.

You will need to visit https://enforcement.xbox.com for more information, they don't use the forums for suspensions.

Mr Durva

As people already posted naming and shaming violates the forum rules and can result in you being issued a suspension or ban from using the forums.. also reports DO work but you need to realize. For every valid report there are hundreds of false reports and
they need to investigate each of these reports because people feel the need to report someone falsely just because they beat them or they don't like the person. Yes it does take time but the reports do in fact get handled.

xbox 360 suspension. Need help resolving this issue. False report.