xbox 360 suddenly blocked from xbox live

Hi JAMES, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Have you tried to connect them to a different network?

Please, if you know how to do it, make a Wi-Fi hotspot router on your phone and connect to it.

That way we can isolate the issue, by testing another internet connection, using your mobile data plan.

I have the same issue. Suddenly I was disconnected from Live and I could never connect anymore. The XBOX 360 can connect to the router, but cannot access to internet. I tried with another WiFi but it's the same.

File a complaint from your Xbox 360/ Xbox LIVE. Don't "name and shame" others on a Forum, this is not the appropriate method of reporting another Player. Block Communications and/ or adjust your Privacy Settings.

Hi Diego

Thanks for coming back so quickly.

He and three friends are all on Xbox.

The message that comes up is

"This account for Xbox live does not allow user generated content. Please try again with a different account."

I removed the controls a week or so back being quite content with his sensible attitude to game play and duration etc and he has turned 13 today in case there are embedded birth dates in the account but still no access is available.?

Hey Woodcutter68,

So he is not able to play Fortnite because a message that says he's not allowed to see other people's content?

I think that message might be referring to video clips or pictures people can post on Xbox Live, but I haven't heard of it not letting an account play the game, especially if he's been playing on that same account for months.

Were any settings changed recently? And was your son trying to play cross platform with others playing Fortnite on different devices, or just with Xbox players?

Let us know so we can try to figure this out.