Xbox 360 SmartGlass error code 1012

When I sign in in my Xbox 360 SmartGlass app and try to connect to my console, it says it can't find my console and gives me the error code 1012. I've verified that both my xbox and my phone are connected to the same account and the same network and that
the xbox SmartGlass option on my xbox is set to 'on' but it still doesn't work. Does anybody has a solution? Thanks



:)

 

Smartglass for 360 officially unsupported?

Last week everything was fine between my two 360's, Windows Phone 8 Nokia, and my Xbox One. Now the Smartglass app for the 360 will not connect to either console. When I first tried it today on my Nokia, I got an error code 1007 when it tried to sign in,
so I uninstalled the app, reinstalled, tried again and got an error code 1000. So I did a factory reset on the phone, reinstalled, tried again. This time, it signs in to Xbox Live, and goes to the SG main screen successfully. Even the "Last played" updates
correctly, but it will not connect to any console. I can see messages, friends online, everything, EXCEPT connecting to the console. Every time it tries, I get a "status code 1012" error.

So I chat with support, we reinstall everything, hard reset the modem, reinstall the latest patch for the 360, then factory reset the modem, factory reset the 360, then the phone again, all after triple checking that the console it configured to accept Smartglass
apps. Every single time it throws up a status code 1012. Reset the network name, reset the connection settings to default on the console. Status code 1012.

So I get the bright idea to download Smartglass on my wife's Android tablet. Status code 1012, main screen connected to Xbox Live. I try it on an old iPhone 4. Status code 1012. Alright, that tears it, time to do something drastic: I dig a different router
out of the closet (one that has also had no issues with Smartglass in the past, on any console), and try again. Status code 1012. So absolutely literally everything has been tried in every feasible combination. Different Xbox consoles, different routers, different
phones, all useless. Must be my account right? Prepaid gold membership in good standing (had to double check just for sanity sake). Also tried with my wife's account (after she remembered her password since she had used Xbox a grand total of 10 minutes) and
guess what? It worked! Just kidding, status code 1012 again.

Now, the really funny thing is, the Xbox ONE Smartglass app has no issues whatsoever. It fires up on any phone and both routers instantly throwing up no codes, errors, hangs, or glitches. So really at this point, the only conclusion I can draw is...Microsoft
has ceased functionality for the Xbox 360 and Smartglass. Or maybe it is just me and it is time to seriously reconsider my entertainment and brand imaging options.

Anyone else going through this?

 

Xbox 360 smartglass status code 1012

Hello Misses Quinzel.

My two screenshots from windows 10 smartglass app for 360 and windows phone 8.1 app for 360. Same account on all devices. Same wi-fi. Smartglass option is activated in the settings of the console. When i did these screenshots i was online on xbox live.

 

Hi there!

Happy to look into this with you!

What mobile device are you currently using the app with? If you are using an iPhone keep in mind that iOS is no longer supported for the app and may not function for the foreseeable future.

If you are not on an iOS device can you send us your devices make and model?

Also, is the console connected to your network with an Ethernet connection?

You might try uninstalling the app, powering the phone off for 5 mins, and then reinstalling and trying once more.

Post back and let us know how that all goes!