Xbox 360 Slim not booting past splash screen

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Try the following to see if it fixes the issue;

- Press the Guide button  on your controller, select Settings, and select System Settings.

- Select Network Settings.

- Select the name of your wireless network when the network list is displayed.

- Select Configure Network.

- On the Additional Settings tab, select Restore to Factory Defaults.

If that doesn't help, you might want to try to reset the console;

- Press the Guide button  to open the guide.

- Select Settings > System Settings.

- On the System Settings screen, select Console Settings > System Info.

- Write down your console serial number (you’ll need to enter it later) and then press the B button.

- Select Storage.

- On the Storage Devices screen, select Hard Drive and press the Y button to access Device Options.

- On the Device Options screen, select Format.

- On the Format Device screen, you’ll see the following message. Select Yes.

This will remove all content on this device. Do you want to continue?

- On the Format Hard Drive screen, select Enter Serial Number and then enter the number on the next screen.

- Press the Start button. You’ll see a Formatting in progress message with a progress bar. After the process is complete, you’ll be returned to the Home screen.

If that doesn't help, then you might want to perform an offline update on the console to refresh the OS.

You can see details on how to do that here https://support.xbox.com/en-US/help/hardware-ne...

So it never gets past the splash screen? Have you tried booting up the console with your HDD removed?

Hey there Kthill,

Sorry to hear you're having issues with your update.

I would definitely suggest checking out our
Issues downloading or installing a system update sticky thread. It has a couple of solutions that you can try out.

Please let us know how those work for you and we'll go from there.

I assume they are starting from a cold boot if they're seeing the splash screen.

Followed these steps and sadly the issue is still present. It disconnects the instant it proceeds past the Xbox 360 boot up screen.