Xbox 360 profile & game saves not syncing anymore?

Hi MissKNonya, I’m Ryan.

It sounds like your Xbox 360 is causing this syncing issue. Have you tried removing and re-downloading your account/profile? (Before trying this just be sure you know your account credentials - email address and password, and select Delete profile only):
https://support.xbox.com/help/xbox-...ertag-and-profile/add-remove-profile-xbox-360

This is the official support article for the specific error code you receive (although the issue you’re experiencing is a little different):
https://support.xbox.com/help/errors/xbox-360/error-code-8007274d

Troubleshoot cloud storage on Xbox 360:
https://support.xbox.com/help/xbox-360/games/troubleshooting/cloud-save-troubleshoot

Syncing Xbox game saves to the cloud error messages:
https://support.xbox.com/help/games-apps/troubleshooting/cloud-storage-sync-error-messages

Here to help.

the only way to do it with xbox one is via cloud saving, it is not possible to transfer saves or profiles from one to the other, you must connect to the internet to actually download your profile and saves will sync over when you start that particular game.

so you need to connect xbox one (1) to the net and sign into your profile and then let it finish syncing to the cloud.

connect xbox one (2) to the net and download your profile by signing in then start each game that you want the saves for and let it sync.

Hey, WarHunter007!

I'm sorry that your child can not play such game. Have you tried hard resetting the console? But what you need to do is download the profile and/or if you have it on the xbox 360 I would like you to enable cloud storage. Its simple To enable cloud-based
storage, you need:

A current Xbox Live Gold subscription

At least 514 MB of space on your console

Now, follow these steps:

Go to Settings and then System.

Select Storage and then Cloud Saved Games.

Select Enable.

Start the game on your Xbox 360 console. When you're prompted to select a device for saving your game, choose Cloud Saved Games.

End your game and leave your Xbox 360 on long enough for the console to upload your saved game.

Start the game on your Xbox One console. You'll pick up where you left off.

To confirm that your saved game has synced with the cloud, follow these steps:

On your Xbox 360 console, go to Settings and select System.

Select Storage, and then select Cloud Saved Games.

Select your game.

If it says "In sync," it's available to play on Xbox One.

If your game hasn't synced, start the game, save your progress, and exit again.

If you have any problems contact me on my profile or on the forum. I would be delighted to help.

You could try signing out of your profile on your 360, clearing your cache, and then reconnecting your profile to Xbox Live so that the achievement information can be synced to your cloud save of your profile.

Hey PRO CUTLER,

Are you experiencing the cloud syncing issue when playing a Xbox One game or a Xbox 360 backwards compatibility game? If this is for a backwards compatibility game, did you ensure that the saves you're loading are syncing fully to the cloud? For steps on
moving your Xbox 360 game saves to the cloud, you can follow the steps on our
Xbox 360 Cloud Save support page.

Thanks!