xbox 360 power cord issue?

Resident Lycan · Mar 5, 2015

When the power cord is plugged into the xbox 360 console the light is orange and when I turn on the console the green circle on the console turns on briefly, the orange light on the power cord turns green, then the console shuts right back off and the light
turns orange again. If I unplug the cord from the console the light turns green and stays green until I plug it back into the console. Would this be a power cord/brick issue or is it more likely a console issue? Thanks.

:)

wania · Mar 5, 2015

Wall Oulet or Extension Cord or Power Strip/Surge Protector

Will it hurt an original xbox to use an extension cord or Power Strip/Surge Protector as its power source? I've read that 360 should be plugged into wall and am wondering if the same is true for original Xbox. My wall outlet is full and it would be helpful to me to plug my xbox into a Power Strip/Surge Protector or use an extension cord. I have one of the power cords that has its own surge protector. Don't know if that's pertinent info but thought I'd me mention it just in case.

WailfulLamb51 · Mar 5, 2015

When sending the XBOX 360 in for repair or exchange!!!

When sending the XBOX 360 in for repair or exchange do you send the power cord or just the console. The power cord has a red light also.

Mister Beep · Mar 5, 2015

Hey there Resident Lycan!

Sorry to hear about the power issues! Let's try to get you back up and running!

Are the colors showing a solid or flashing light? If the power cord shows a solid green or orange light, that generally means the power cable is ok. If it's flashing orange, or its showing a solid red color, the Xbox 360 power supply may need to be replaced.

If the light is a solid color: See if anyone you know who has an Xbox 360 console has a power cable you can test with your console to verify if the console needs repair not.

If the light is flashing orange, or is a solid red: Leave the Xbox 360 power supply unplugged from the console and the wall for about 30 minutes. When that time passes, plug it back into a different socket and verify if the issue persists.
If the issue persists, your power supply will need to be replaced.

Once you have determined the root cause of the issue, head over to our Online Service center to begin the repair process.

Hope this helps! Post back and let us know how it goes.

Resident Lycan · Mar 11, 2015

It turned out to be a power issue with the console and I had to replace it.

WistfulList1944 · Oct 31, 2018

Hey there Resident Lycan!

Sorry to hear about the power issues! Let's try to get you back up and running!

Are the colors showing a solid or flashing light? If the power cord shows a solid green or orange light, that generally means the power cable is ok. If it's flashing orange, or its showing a solid red color, the Xbox 360 power supply may need to be replaced.

If the light is a solid color: See if anyone you know who has an Xbox 360 console has a power cable you can test with your console to verify if the console needs repair not.

If the light is flashing orange, or is a solid red: Leave the Xbox 360 power supply unplugged from the console and the wall for about 30 minutes. When that time passes, plug it back into a different socket and verify if the issue persists.
If the issue persists, your power supply will need to be replaced.

Once you have determined the root cause of the issue, head over to our Online Service center to begin the repair process.

Hope this helps! Post back and let us know how it goes.
Click to expand...

this is my second xbox doing this, the first was an e xbox 360, now my 360 s is doing this shortly after i downloaded a game, the fan is working in the power supply, and the light is a solid orange, and it turns green when the console is turned on, and then
my console shuts back off again, but this only happens after i get on xbox live, the second time this has happened no mistake about it, at this point i can not afford an xbox one, so please stop tearing up our 360's thank you

WistfulList1944

Hey there Resident Lycan!

Sorry to hear about the power issues! Let's try to get you back up and running!

Are the colors showing a solid or flashing light? If the power cord shows a solid green or orange light, that generally means the power cable is ok. If it's flashing orange, or its showing a solid red color, the Xbox 360 power supply may need to be replaced.

If the light is a solid color: See if anyone you know who has an Xbox 360 console has a power cable you can test with your console to verify if the console needs repair not.

If the light is flashing orange, or is a solid red: Leave the Xbox 360 power supply unplugged from the console and the wall for about 30 minutes. When that time passes, plug it back into a different socket and verify if the issue persists.
If the issue persists, your power supply will need to be replaced.

Once you have determined the root cause of the issue, head over to our Online Service center to begin the repair process.

Hope this helps! Post back and let us know how it goes.

this is my second xbox doing this, the first was an e xbox 360, now my 360 s is doing this shortly after i downloaded a game, the fan is working in the power supply, and the light is a solid orange, and it turns green when the console is turned on, and then
my console shuts back off again, but this only happens after i get on xbox live, the second time this has happened no mistake about it, at this point i can not afford an xbox one, so please stop tearing up our 360's thank you

Resident Lycan

It turned out to be a power issue with the console and I had to replace it.

Mister Beep

Hey there Resident Lycan!

Sorry to hear about the power issues! Let's try to get you back up and running!

Are the colors showing a solid or flashing light? If the power cord shows a solid green or orange light, that generally means the power cable is ok. If it's flashing orange, or its showing a solid red color, the Xbox 360 power supply may need to be replaced.

If the light is a solid color: See if anyone you know who has an Xbox 360 console has a power cable you can test with your console to verify if the console needs repair not.

If the light is flashing orange, or is a solid red: Leave the Xbox 360 power supply unplugged from the console and the wall for about 30 minutes. When that time passes, plug it back into a different socket and verify if the issue persists.
If the issue persists, your power supply will need to be replaced.

Once you have determined the root cause of the issue, head over to our Online Service center to begin the repair process.

Hope this helps! Post back and let us know how it goes.

Sephiroth503

You can still get a powercord from Microsoft! If you have had it for less than a year they may be able to set something up for free since you get a year warranty (on the box). If not I am sure they have something set up like the 360 and you can order a powersupply
from them directly. Best to call support. Hope you get one!

DENAz666

Hey mate,

I agree with sephiroth, your best bet would be trying through MS by callign the support line. The only other way I know of would be through someone like gamestop, or failing that you could try ebay.... although I'd really not reccomend that, as you have
no idea what you are really getting, and it could end up messing with the actual console.

Good luck anyways,

Cheers

Denaz

xbox 360 power cord issue?