XBOX 360 not identifying WIRED network. Troubleshooting options?

Discus and support XBOX 360 not identifying WIRED network. Troubleshooting options? in XBoX on Consoles to solve the problem; I have been away from gaming for over a year but I am ready to dive in again. My kids use my Xbox 360 mostly for games that don't require XBL support.... Discussion in 'XBoX on Consoles' started by NURSEwithWOUND, Oct 11, 2014.

  1. NURSEwithWOUND
    NURSEwithWOUND Guest

    XBOX 360 not identifying WIRED network. Troubleshooting options?


    I have been away from gaming for over a year but I am ready to dive in again. My kids use my Xbox 360 mostly for games that don't require XBL support. I figure the last time I can be sure I was actually on XBL was several months ago. I tried to log on today
    as my older son and I are trying out one of the FIFA games but could not make a connection. When I select the wired connection it tells me that I need to make sure my cable is connected etc... I checked all the connections. I actually plugged my laptop into
    the exact Ethernet cable that was hooked to my Xbox and was connected to the internet instantly (I disabled the wireless first so I am sure I was getting a signal through the cable). After powering off the Xbox and reconnecting cables, I still get the same
    thing. It does not recognize that the cable is plugged in. So my question is of course- is this a hardware fail or is there something else I should try.

    :)
     
    NURSEwithWOUND, Oct 11, 2014
    #1
  2. Marcy-Marc
    Marcy-Marc Guest
    wifi issues

    So recently my xbox one has not been able to connect to my wifi network. It has before in the past and one day up and stopped working. I've called xbox customer support and went through troubleshoot steps with them but so far they have not helped. The wifi network shows up but whenever i try to test the network connection i get an error message that says 'cannot get an IP address'. I tried a wired connection and that works but i am not able to keep it wired all the time. If anyone might have a solution please help!
     
    Marcy-Marc, Oct 11, 2014
    #2
  3. Ross321
    Ross321 Guest
    Xbox360 E Will Connect to Wireless, but Will Not Connect to Wired Network

    I have an Xbox 360 E. I've set it up on my wireless network, and everything works fine. I'd like to run it to my wired network. When I plug in a cable, the xbox recognizes the connection and re-starts. However, it won't operate correctly.

    When connected to the wired network, the xbox will connect to the network, but fails to connect to the internet. The suggested troubleshooting step says to try re-booting the router, which I've done. When I unplug the network cable and revert back to the
    wireless connection, the xbox connects right up to the network and internet without any problem.

    Shouldn't the wired connection behave identically to the wireless?
     
    Ross321, Oct 11, 2014
    #3
  4. Donniehun
    Donniehun Guest

    XBOX 360 not identifying WIRED network. Troubleshooting options?

    Hi,

    If you tested the cable and get connection on the laptop but not on the console then it sounds like the console issue, you can try to turn off the console and unplug the power cable from the back and then disconnect the PSU from the mains and wait about
    10-15 sec. Once the time passed then back again, if the console still cannot see the cable is connected then you need repair.

    http://myservice.xbox.com or agent assisted repair
    support.xbox.com/contact-us
     
    Donniehun, Oct 11, 2014
    #4
  5. Donniehun Win User

    XBOX 360 not identifying WIRED network. Troubleshooting options?

    Hi,

    If you tested the cable and get connection on the laptop but not on the console then it sounds like the console issue, you can try to turn off the console and unplug the power cable from the back and then disconnect the PSU from the mains and wait about
    10-15 sec. Once the time passed then back again, if the console still cannot see the cable is connected then you need repair.

    http://myservice.xbox.com or agent assisted repair
    support.xbox.com/contact-us
  6. RainingRoses Win User

    Xbox 360 connection test failed "There is a problem with your connection"

    Hi,

    To troubleshoot this issue, refer to:

    Troubleshoot your Xbox 360 network connection | Xbox Support

    Also read through the recommendations in this guide:

    Troubleshoot an Xbox 360 wireless network connection

    or for a wired network:

    Troubleshoot an Xbox 360 wired network connection

    What point do you reach when the connection fails? Please perform another network test for both and select ‘Test Xbox Live Connection’ (not Network Statistics or any other test), then when it fails, go through any suggestions. These would indicate the possible reason(s) for this error with various ways to resolve it.

    If you don’t see any suggestions, post back and we can go through all the possibilities for this network error here.

    Hope this helps.
  7. gds1972 Win User

    Your network is good but there are som XBOX service issues

  8. Ryan [Limitless] Win User

    DNS Error, Your DNS server can't resolve Xbox Live server names.

  9. Tomm_A Win User

    my xbox 360 wont connect to the internet. It will connect to Network, but even when connect to ethernet it wont connect the internet.

    Hello Brian Stavrou,

    Greetings!



    Thank you for posting in Microsoft Community.

    Based on the description, you are having problem connecting your Xbox 360 console to the internet. Let us check and see on what we can do to help resolve your concern in a timely manner.

    We would like to ask few questions to help us isolate the issue further.

    1. What do you mean "It will connect to network"?

    2. How is your Xbox 360 connected to the internet? Is it wired or wireless?

    3. Is this the first time you are connecting your Xbox console to the internet?

    4. Has there been any changes with the console before this issue happen?

    For the meantime, you may check the troubleshooting steps provided below:


    We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



    Sincerely,

Thema:

XBOX 360 not identifying WIRED network. Troubleshooting options?

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