xbox 360 minecraft purchase builders pack

PennyRae1 · Mar 28, 2019

I purchased xbox360 Minecraft builders pack( No I don't have trial version) and when I go to play,it says it is trial version when I paid for it--which shows up on my account. I requested a refund since it does not work,and still no refund after
a week.I got an email that I was not eligible for a refund??? What does that mean? I purchased a product,it does not work. How can they just take my money? I am very upset. I am going to do something about it. tell everyone through social media of their practices,etc..anyone
have any advice? It was my sons bday present-a gift card. This is insane. I chtted about 4 hours,sent refund request,still nothing! Time for a lawyer,only option .

:)

XBF George L

Hello!

Thanks for reaching out to us here on the forums with this situation. I understand you're having trouble with a Minecraft DLC you purchased. Is this the Pack you're talking about?

Minecraft Builder’s Pack

10/4/2016
108 KB

$16.99

http://marketplace.xbox.com/en-us/Product/Minecraft-Builders-Pack/943373c9-0ca4-42cd-8ed0-edf8c3e1e9a3?cid=SLink
Click to create and send a link using your email application

PLEASE NOTE: if you already own some or all of the content included here, you will still be charged the full price of this bundle regardless of any previous ownership. Do you want a to be a master builder? Get going with this bundle of six fantastic Minecraft
packs: Biome Settlers Skin Pack 1, Candy Texture Pack, Cartoon Texture Pack, Pattern Texture Pack, Plastic Texture Pack and Greek Mythology Mash-up. Start building now!

If so you would need to own the base game of Minecraft: Xbox 360 Edition in order to use the content.

Hope this helps.

XBF Javier R

Hello Penny,

We're truly sorry to hear about any inconveniences this may have caused.

As this is a support forum, if you would like to pursue legal action then we will not be able to assist
further. For more information, please visit our Legal
and Corporate Affairs page.

If you would like to continue troubleshooting, please feel encouraged to start a new thread and we will
be happy to assist you there.

Kathy A.

We appreciate your update and thank you, Muhammad NazimChe Seman.

It is showing that you will have 108 KB for the Minecraft Builder’s Pack and this pack should work for the Minecraft: Xbox 360 Edition you are running. Per your screenshot it is noticeable that you will use the trial for using the pack you purchased. In this case, I would advice you to contact support as they have the right resources to check on this. Please use this form - Submit a request – Home (minecraft.net).

If you have a different concern kindly create a new thread using this link - Create a new question or start a discussion.

Kind regards,

XBF Leonzo G

Hello EdobalSpeedNFS!

Thank you very much for bringing this issue to our attention. The Xbox One and Xbox 360 versions of Minecraft are games that much be purchased separately, and are designed for different platforms. Therefore, the downloadable content for these games must
also be purchased separately. Thus, Xbox 360 texture packs are not compatible with the Xbox One version of Minecraft.

adamfry2004

I bought the Xbox 360 version of minecraft builders pack last night for my daughter and the game is not registering it. It is saying the textures its supposed to come with are under trial and wont work. Some assistance would be highly appreciated
because this is 17 dollars spent that can't be used and my daughter really wants to play. I have tried redownloading the game the pack emptying the cache and everything to no avail. Thanks.

Have you tried installing the pack, turning the console off and on and trying again?

This often fixes things, hope this helps

- Adam

xbox 360 minecraft purchase builders pack