Xbox 360 logo freezes

When I play backwards compatibility games on the Xbox one, and when it loads the Xbox 360 logo, it just freezes, and the game doesn't start up. This is very frustrating, and I hope you guys can resolve this issue because I don't know what to do.

:)

 

Console keeps freezing

i bought my xbox 360 slim 250gb about 2 years ago. and all of a sudden yesterday it kept freezing. i couldnt even get to the dashboard it freezes when the xbox logo pops up. when the xbox logo begins to appear and does its spinning thing, the shadows under
the logo keep flashing and are really glitchy then it jsut freezes, sometimes with the logo just frozen other times just as a white screen. ive tried everything any suggestions? and could this have been caused by overheating or something?

 

My XBOX 360 freezes on start up

My 360 freezes on start up during the load screen with the xbox 360 logo. I will wait a while and restart the 360 and it will boot all the way up then it will freeze up while watching netflix. Then randomly it will work fine, but those times are getting
less frequent.

 

Sorry to hear it. Can you please try holding the power button on the console for 10 seconds until it shuts down to see if that helps?

 

Hello,

You should hard reset your console by following the steps
here. Hope this solves your issue!