xbox 360 & Kinect warranty

Hello,

I have contacted the chat twice regarding the incorrect warranty expiration dates for my xbox 360 and Kinect. Both times I was assured that it would be corrected. Needless to say it hasn't been fixed yet. How can I get these dates corrected?

Thank you.

:)

 

how come the kinect 2.0 has a detachable cable but they wont sell them seperately ?

Hi there Fruital!

Sorry to hear about your dog making a toy out of your cables.

From my knowledge by reading over the Warranty for your Kinect 2.0 there is no warranty repair on singular items such as your cable.

You can read more about that here at the
http://support.xbox.com/en-US/xbox-360/kinect/kinect-warranty

But if you want to purchase the cable individually and avoid this, you can visit the replacement parts page

Thanks!

 

How long is your warranty?

XboxForums isn't affiliated with Microsoft or Xbox. The Kinect warranty is 1 year from the date of purchase. You can see the full details here (direct link) on the Xbox site.

 

Did you speak with an ambassador or the official support? An ambassador cannot help with this issue.

I would recommend either contacting phone support

support.xbox.com/contact-us

or support on Twitter - @xboxsupport.