Xbox 360 intermittently signing out or not signing in at all

outflank · May 2, 2021

As of last Wednesday, 28th of May, I either cannot sign in or I get signed out after about half an hour of gaming or streaming. The error code 8015190E comes up when attempting to sign in. I web chatted with MS Xbox support, they said everything looks fine on their end, which may or may not be the case in actuality. Steps I have taken thus far:

1. Deleted profile(only)

2. Cleared system cache 3 times in a row before restarting console.

3. Turned on port triggering for port 88, 80, 3074, and 53 with proper UDP/TCP settings.

4. DMZ'd the console on my Tp-Link Archer C80.

5. Signed out of all Microsoft accounts, which includes only 2 devices.

6. Contacted Spectrum to see if they are actively blocking aforementioned ports, to which they said no, they do not do that.

This is in the Los Angeles area. I have never had an issue like this before. My Xbox Gold membership renews in just under 3 weeks. If I am unable to resolve this, than it's adios Xbox Live membership, and over to PS3. Thank you in advance for any suggestions or ideas!

:)

nqqc

Oh wow so it was on their end. I haven’t had any issues after swapping the router out. I tried using the original router again just to see if it would connect and it failed. Glad both of us have found a solution for the time being.

outflank

Copy, thanks for heads up. I just signed in, streamed about 20 mins of Hulu, then got booted out again. I was thinking the same thing, in terms of swapping gear out. I have a 'retired' Asus Blue Cave that's about to get put back in rotation. Keep me posted on the consistency of that situation, if you would. Thanks......

outflank

Hmm, that sounds rather familiar. I'll be doing some more troubleshooting this week, and trying my luck (and likely my patience

with their phone support. I'll post any info, or lack thereof, as I go.

nqqc

I swapped out my router and that has solved the issue for me so far. If you have an extra one laying around I’d suggest giving it a try.

nqqc

All the Xbox support reps have told me it’s something on my ISP’s side. My ISP confirmed there are no issues with my modem/router and current network configuration. Never had a problem connected to live up until about 4 days ago which leads me to believe it’s an issue on Xbox’s server end.

Xbox 360 intermittently signing out or not signing in at all