Xbox 360 games on Xbox one not connecting to Xbox live

Ms ScarletWitch · Oct 3, 2017

Ever since the Halo games went backwards compatible I haven't been able to connect to Xbox live via the 360 emulator on Xb1, I recently bought COD Advanced Warfare and it gets stuck at the Xbox 360 logo, I've contacted Xbox support on Twitter and told me
to clear my Xbox 360 local storage, now when I boot up an 360 game with won't even download my profile because it says there's an error/cant connect to Xbox live, and my Internet is just fine

:)

WoodsMonk · Oct 3, 2017

Rare Replay

Anyone else unable to sign into xbox live when playing the 360 games?

When pressing both the Menu and View buttons to bring up the mini guide it just says connect to xbox live.

BeamierFoot726 · Oct 3, 2017

xbox 360 xbox live connection issues

My xbox 360 is not connecting to xbox live. It's connecting to internet but not to the xbox live. No error codes are being displayed

Mister Beep · Oct 4, 2017

Hey there,

What's the specific error code you receive when you try to launch the game. Have you tried

removing your profile from your Xbox One and signing back in? Give that a shot and let us know if that helps.

LAETH08 · Nov 2, 2018

I am also having trouble connecting to Xbox Live while playing a Xbox 360 game via Backwards Compatibly. I'm trying to get Halo 3 working. When I launch the game from my games and apps the game will load. It gets to the Halo 3 title screen. I press the view
button and menu button on my controller to open up the Xbox 360 dashboard menu. It tells me I can connect to Xbox Live. I do, then it tells me there is an error connecting to Xbox Live and gives me an error code. The error code is 8015190E. Selecting the option
to go to settings just takes me to the Xbox One network settings, a dead end basically.

I read online that some users got it to work by deleting their Xbox 360 profile from the emulator guide by selecting Manage Storage. Well, I was able to delete my profile, but now I am not able to re-download it by selecting Download Profile from the guide.
It keeps telling me my Xbox can not connect to Xbox Live.

I am able to connect to Xbox Live from my Xbox One and I'm able to browse the store and play Xbox One games like normal. However, everytime I want to play an Xbox 360 game on my Xbox One I am not signed in and I have no profile stored

What the heck happened?!

NinjaLunchBox79

Pull up the Xbox 360 guide & there should be an option to connect to Xbox Live. Sometimes loading up the 360 games doesn’t always connect you to Live even tho the Xbox One is connected. Yea, its weird.

WPAK

Hi there,

if you are experiencing issues connecting to Xbox Live then please try the steps on the following support pages:

Xbox 360:
https://support.xbox.com/xbox-360/networking/connection-solution

Xbox One:
https://support.xbox.com/xbox-one/networking/network-connection-error-solution

Both pages, will have several things to try to get it working.

When connection is working and if you have Xbox Live Gold then you can set up Cloud storage on the 360 and upload any save games to that, so the Xbox One (if you are using the same exact Xbox Live Account) can access those.

Keep in mind that only a selection of the 360 games are backwards compatible and that 360 and One versions of the same game might not be able to use the same save game.

Let us know the results

DaintyCalf7992

Hi there,

if you are experiencing issues connecting to Xbox Live then please try the steps on the following support pages:

Xbox 360:
https://support.xbox.com/xbox-360/networking/connection-solution

Xbox One:
https://support.xbox.com/xbox-one/networking/network-connection-error-solution

Both pages, will have several things to try to get it working.

When connection is working and if you have Xbox Live Gold then you can set up Cloud storage on the 360 and upload any save games to that, so the Xbox One (if you are using the same exact Xbox Live Account) can access those.

Keep in mind that only a selection of the 360 games are backwards compatible and that 360 and One versions of the same game might not be able to use the same save game.

Let us know the results

MarkMorgan7

I got an Xbox one sitting right beside my Xbox 360 and they're both connected with an wired ethernet connection my Xbox one no problem connecting to Xbox live with the same gamer profile that won't connect on my Xbox 360 to Xbox live what the f*** is going
on

Slurms007

The games are all digitally owned in my library. There are no discs. I had no troubles with this on my original Xbox One that recently broke and required me to buy a new Xbox One S. The emulator I am referring to is the internal emulator that all Xbox
Ones run when playing a 360 Backwards Compatible game. When I install a 360 game and try to run it on my Xbox One S, the game will load HOWEVER I cannot connect to Xbox Live while in the 360 emulator. Due to a recent troubleshooting that suggests uninstalling
the game and clearing 360 cache and profiles, I would need to redownload my xbox live profile for the 360 emulator ON the One S. Since the emulator WON'T connect to Xbox Live, despite my Xbox One S BEING connected to Xbox Live, I cannot download my profile
and therefore cannot play and save my progress. I've tried with multiple games but they all give me the same issue of being "unable to connect to xbox live". I've tried all of the Mass Effect games, the Dragon Age games, Star Wars: The Force Unleashed games,
Banjo-Kazooie, and Fable series of games and NONE of these will allow me to connect to xbox live.

Xbox 360 games on Xbox one not connecting to Xbox live