Xbox 360 Games not working on xbox one after gamertag change

Discus and support Xbox 360 Games not working on xbox one after gamertag change in XBoX Games and Apps to solve the problem; So, basically i recently changed my gamertag and that was fine but recently there has been some issues about playing xbox 360 games on my xbox one... Discussion in 'XBoX Games and Apps' started by NoirOrchard, Apr 27, 2018.

  1. NoirOrchard
    NoirOrchard Guest

    Xbox 360 Games not working on xbox one after gamertag change


    So, basically i recently changed my gamertag and that was fine but recently there has been some issues about playing xbox 360 games on my xbox one these games worked perfectly before my gamertag change and i have went through a few xbox support sessions
    and still nothing has been solved.

    What happens is that i would start up a xbox 360 game on my xbox one and it would instantly say that i have been disconnected from xbox live and then i would proceed to log into my profile and my gamerpic is gray and when i select my profile it keeps telling
    me that my profile wasn't completely downloaded and when i select the opinion to re-download my profile it would say Hi and it would download my game info when it just gets stuck and doesn't work i have let it sit on this screen for some time no
    error code or anything i have tried deleting my profile on both and redownloading them and clearing my cache and nothing has worked so i basically cant play games like Tekken tag 2 or tekken 6 anymore on my profile, Strange how my sister changes her gamertag
    and hers has no issues what so ever just my luck i guess, i have had so many xbox issues like this and honestly getting so sick and tired of it

    Any Thoughts and Tips Would be very appreciated Thanks and have a good day

    :)
     
    NoirOrchard, Apr 27, 2018
    #1
  2. EDDS
    EDDS Guest
    Digital Games

    Will the same two tier license work on Xbox One as it did on Xbox 360 though? e.g. you get a license for the console and a license for the Gamertag.
     
    EDDS, Apr 27, 2018
    #2
  3. Osirian08
    Osirian08 Guest
    Live Account over 360 and Xbox One

    Has it been stated anywhere how it's going to work if you move to Xbox One & keep your 360 ?

    Will you still be able to log into Live with your gamertag on both machines (ie swapping between the two systems at will) or will your gamertag be stuck on the Xbox One ??
     
    Osirian08, Apr 27, 2018
    #3
  4. Mister Taurus
    Mister Taurus Guest

    Xbox 360 Games not working on xbox one after gamertag change

    Hi there,

    Thank you for reaching out to us with this issue. Can you tell us how long ago the gamertag change took place? Also, can you tell us what steps you were suggested to take from the support sessions you had? We're here to help.
     
    Mister Taurus, Apr 30, 2018
    #4
  5. justinolsen1 Win User

    Xbox 360 Games not working on xbox one after gamertag change

    thank you so much this actually worked
  6. CIDkidzPILLZ Win User

    Xbox 360 Games not working on xbox one after gamertag change

  7. Mister Taurus Win User

    Xbox 360 Games not working on xbox one after gamertag change

    Hi there,

    Thank you for reaching out to us with this issue. Can you tell us how long ago the gamertag change took place? Also, can you tell us what steps you were suggested to take from the support sessions you had? We're here to help.
  8. XBF Leslie D Win User

    Xbox 360 Games not working on xbox one after gamertag change

    Hi Justin,

    I'm sorry to hear that this is currently happening. I would like to clarify one thing, does this happen only with games or also with apps such as YouTube or Netflix?

    One step to troubleshoot this issue we suggest is to remove the profile from the Xbox 360 and re-download the profile as it could be a syncing issue after the recent Gamertag change.

    Here’s how you can remove any Xbox profile from your Xbox 360 console:

    1. Go to settings and select System.
    2. Select Storage.
      Note If you don’t connect any external storage devices to your console, select
      Hard Drive. If you do use external storage, select All Devices.
    3. Select Profiles.
    4. Select the Xbox profile that you want to delete.
    5. Select Delete.
    6. Select one of the following:

      Delete Profile Only – This deletes the Xbox profile but leaves saved games and achievements

    Here’s how to add your Xbox profile to any Xbox 360 console:

    1. Press the Guide button
      on your controller.
    2. Select Download Profile.
      Note Not seeing Download Profile? This means that you’re signed in under another profile. Press the
      X button on your controller to sign out, confirm, and then select
      Download Profile.
    3. At the bottom of the Download Profile screen, select
      Download Profile      .
    Let us know if this helps
  9. DruCart3456 Win User

    Sorry there's a problem with the credentials that you're using to sign in. Go to https://account.live.com to fix the problem.

    As far as I can figure out, this happens if you changed your gamertag on the Xbox One after they changed how it worked. I actually ran into this issue today after trying to upload some Xenoverse saves from the 360 to the One. If anyone finds a fix for
    this, plz and thx
Thema:

Xbox 360 Games not working on xbox one after gamertag change

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