Xbox 360 Gamer Profile linked to two Microsoft Live accounts simultaneously...

Jonny Jackal · Mar 26, 2020

My Xbox 360 gamer profile was set up on an old email address I’d not used in years. About 3 or 4 years ago this became an issue and after a massive load of hassle i managed to get it swapped to a different Microsoft account that was more up to date.

Recently when logging in it has reverted back to the original account for no discernible reason. Only now it keeps throwing up an error message when I follow the steps to “change Microsoft account your Xbox profile is linked to”.

To make matters more confusing, when logging into either account online it will display my xbox gamer profile, but when attempting to use my profile on the 360 console it only refers to the original email address which i do not use and do not wish to be
associated with the profile.

Any suggestions much appreciated.

:)

MoeZArts

Hi Jonny Jackal,

I would recommend you request a call from the Xbox Support team to help with this

https://beta.support.xbox.com/contact-us

Bandido1508

Sign into your account at account.microsoft.com, make sure that is the same email you are signing into on the console. In most cases this occurs because someone has created a second account by accident. The account email is the account name, there can
only be one account with that name,

taidara

An Xbox Live account is a gamer profile, associated with a unique Microsoft account (Outlook/Hotmail). Each Xbox Live profile are made transparent between Xbox 360 and Xbox One. You can simply download your profile from Live, regardless which of those two platforms
you are using.

eG x Thee Elf

The Xbox Live Gold membership is linked to your Xbox Live Profile. Once you sign in with your profile on your Xbox One the membership that was on your 360 should be immediately available. Additionally, you can sign into both consoles with your profile simultaneously.
Hope this helps.

DangerousBard

Hello gamer,

I suggest you to update your profile's security proofs and in case you have signed for a two step verification follow this link for a possible solution of this problem:

majornelson.com/.../using-microsoft-two-factor-authentication-with-your-xbox-live-account

Let us now for any further development!

Xbox 360 Gamer Profile linked to two Microsoft Live accounts simultaneously...